BUSINESS PHONE LANDLINE TEXTING

TOLL-FREE TEXTING

The service allows customers to send text messages to your existing business Toll-free and landline business phone number. The text messages from customers can be pushed to a business email, Outlook, desktop computers and smartphones. Business users can reply directly from their email, Outlook, cloud web application or mobile app.

“Businesses can have now one number for voice and text and do not have to give out their personal mobile numbers for business anymore and keep business communication separate from personal.”

Consumers today are more responsive to text messaging over any other simply because they carry their phones with them wherever they go. This is an opportunity for businesses to communicate using text messaging with mobile users, employees, field-staff and customers with their existing business Toll-Free or landline phone number. Customers and field-staff do not need to remember multiple phone numbers.

The majority of U.S. consumers would be likely to text with a live customer support agent, and the same percentage would prefer texting instead of calling customer support. 44% of people would rather text message than stay on hold.

Your customers want to text for many reasons:

To ask questions about a product, or service
Refill order
To place an order
Check balance or due dates
Find store locations
Make or confirm reservations
To check order status

In particular, businesses can now use their business phone Toll-Free and line number for non-marketing text messages use cases such as customer service, One to one text messaging, order pickup text alert, store closing alerts, weather alerts to employees, recruit temp staff, payment reminders, appointment reminders, and many more.

Who can use it:

Call center and Help desks
With Text messaging is on the rise, customers prefer to contact customer service via Text message and currently there is no way for multi-agent help desk to handle customers text messages or communicate with customers via Text messaging. They love to have text to landline service also which is known as Landline Texting Service.
Most of the call centers or help desk systems such as Remedy, have capabilities to open a ticket via Emails. TxTImpact Text to Email service allows call centers to add Text messaging capabilities seamlessly.
Agents response to customer or system generated notification going out to TXTImpact assigned email address will be sent as a text message to customer.

Industries

Contact centers, Call centers
Customer service & Help desks
Trucking & Logistics
Law firm
Insurance agents
Mortgage agents
Realtors
Regulatory compliance (Archive Text messages along with emails)

Business Landline Texting Service Features

Support text messages longer than 160 characters
Supports HTTP & SMPP interface for sending and receiving text messages
Access to 800+ carriers, 200 countries to send and receive text messages
Extensive online reporting tools
Robust text message delivery platform

You can use following tools to receive and send Business Text Messages

TXTImpact Business Text Message Service allows businesses to connect with customers via text message. Businesses can communicate with customers, employees, partners using easy to use online text messaging web apps, Outlook Add-In, Email-to-text, and mobile app. TXTImpact flagship text message to email service allows contact centers to integrate texting without using any add-ons or software. A dedicated phone number or long code is a reception mechanism used by businesses to receive SMS messages and voice calls. long numbers enable businesses to have their own number, rather than short codes which are generally shared across a lot of brands.

For pricing information visit: /outlook-pricing/ To activate your business landline, we just need an authorization letter and a front page of your most recent phone bill. There is one-time setup fee of $49 to activate texting for your business land-line. Contact sales @ 800-605-0280, should you have any questions.

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