Automate Your Marketing with SMS Workflows
Send the right message at the right time -automatically, from order confirmations to cart reminders and anniversary wishes

Why Businesses Need Automated SMS Workflows
SMS automation helps you:
Save time
Let automations work 24/7 while you focus on what matters
Boost Conversions
Reach customers at the right moment to drive sales
Engage Better
Send personalized, timely texts that keep the spark
Build Loyalty
Stay connected well beyond the first purchase
Productivity++
Scale outreach while keeping it personal
Make Your Marketing Effective and Effortless with TXTImpact
Turn every interaction into a conversion moment on autopilot.
How SMS Automation Works
Pick a Trigger
Choose when a workflow should start, like sending texts when customers sign up or abandon their cart
Define the Action
Decide what happens next: send a text, start a drip sequence, or update your CRM
Keep Everything in Sync
Connect TXTImpact with your favorite apps so data moves automatically, keeping all platforms updated without manual work
Let It Run Automatically
Once set, TXTImpact handles the rest. Your texts go out at the right time without manual effort

Features That Auto-Pilot Your Marketing
Prefabricated Templates
Access ready-made templates for cart recovery, reminders, onboarding, and more
Drag & Drop Editor
Build custom workflow templates with simple drag-and-drop without having to code
Smart Responses
Different replies and trigger points automatically initiate the right actions
Trigger-Based Opt-ins
Enroll customers through events, forms, keywords, or CRM updates
AI Message Generator
Upcoming AI integrations will auto-personalize tone, length, and format

Data Driven Decisions
Real-time insights and automation that keep your business moving
Live Reports
Track performance, conversions, and engagement
Custom Workflows
Use APIs & webhooks to sync TXTImpact with your stack
Automation
Set it once and let data power your messaging

Works With The Tools You Already Use
TXTImpact seamlessly integrates with your favorite apps
Seamless Integrations
Works with Salesforce, Zendesk, Mailchimp, and more
Smart Triggers
Send texts automatically from your CRM, eCommerce, and calendar
Real-Time Sync
Use APIs to keep data updated and workflows running smoothly







High-Impact SMS Workflow Examples
See How SMS Workflows can streamlined and smoothen your SMS Marketing Campaigns Efforlessly
Welcome Messages
Welcome new subscribers instantly with automated SMS workflows that spark engagement.

SMS Survey
Collect instant customer feedback automatically without manual follow-ups.
SMS Polling
Use this section to show off one of your features in great detail.
Drip Campaign
Automate SMS campaigns to nurture leads consistently and move prospects toward sales.

And That’s Not All…
SMS workflows can automate a wide range of actions, helping businesses deliver timely and personalized communication without manual effort. Beyond basic reminders and notifications, you can also streamline tasks like:
Customer Onboarding
Make setup simple for new customers
Special Occasion Messages
Delight customers with personalized wishes
Boost attendance for webinars or launches
These workflows are flexible and can be tailored to any industry, such as:
Retail & eCommerce
Abandoned cart recovery & promo workflows
HIPAA-compliant appointment reminders
Finance
Secure alerts & payment reminders
Education
Parent/student communication & instant updates
Nonprofits
Automate donation drives & volunteer reminders
How to Set Up an SMS Workflow in TXTImpact
Want help setting up your SMS workflows? Our team will walk you through everything.
Frequently Asked Questions
What are SMS workflows, and how do they work?
SMS workflows are a prefabricated text message sequence triggered by customer actions like sign-ups, purchases, appointments, or abandoned carts. They process SMS automation to send the right message at the right time.
What is an SMS drag-and-drop builder?
TXTImpact’s SMS drag-and-drop builder is a simple tool to design automated text messaging workflows without coding. It allows you to visually build SMS drip campaigns and set triggers on actions.
Can an SMS workflow be paused or modified?
Yes. TXTImpact’s automated SMS workflows can be paused, edited, or updated anytime. This flexibility helps you to adjust SMS follow-up sequences or triggers when needed.
What are the benefits of a messaging workflow?
SMS workflows or SMS automation save time, ensures consistency, and never misses any customer touchpoint. The automation helps in nurturing leads and appointment reminders.
What are the most common SMS workflow mistakes to avoid?
Internal data suggests that over-messaging, poor timing, and lack of personalization are common mistakes that businesses must avoid.
Start Automating Your SMS Today
Manual follow-ups are outdated. Let TxtImpact’s SMS workflows nurture leads, close sales, and delight customers automatically