Automate Your Marketing with SMS Workflows

Send the right message at the right time -automatically, from order confirmations to cart reminders and anniversary wishes

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What Are SMS Workflows?

SMS Workflows are automated text-based journeys built using triggers, actions, and conditions that help businesses interact with customers in real time.
These workflows activate when a user takes an action such as texting a keyword, completing a signup, replying to a message, or meeting any defined condition.

With SMS Workflows, businesses can design dynamic, multi-step conversations including:

  • SMS surveys and Polling

  • Follow-up questions

  • Conditional branching

  • Automated responses

  • Smart message routing

You can also forward messages to email or webhooks, capture data from replies, and guide users through personalized flows without any manual intervention.

From greeting new leads to collecting feedback, handling support requests, or running interactive campaigns, SMS Workflows make it easy to automate two-way conversations and deliver the right message at the right moment.


These workflows run continuously in the background, ensuring fast, consistent, and highly engaging customer communication.

Why Businesses Need Automated SMS Workflows

SMS automation helps you:

Save time

Let automations work 24/7 while you focus on what matters

Boost Conversions

Reach customers at the right moment to drive sales

Engage Better

Send personalized, timely texts that keep the spark

Build Loyalty

Stay connected well beyond the first purchase

Productivity++

Scale outreach while keeping it personal

Make Your Marketing Effective and Effortless with TXTImpact

Turn every interaction into a conversion moment on autopilot.

How SMS Automation Works

  • Pick a Trigger

    Choose when a workflow should start, like sending texts when customers sign up or abandon their cart

  • Define the Action

    Decide what happens next: send a text, start a drip sequence, or update your CRM

  • Keep Everything in Sync

    Connect TXTImpact with your favorite apps so data moves automatically, keeping all platforms updated without manual work

  • Let It Run Automatically

    Once set, TXTImpact handles the rest. Your texts go out at the right time without manual effort

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    Features That Auto-Pilot Your Marketing

  • Prefabricated Templates

    Access ready-made templates for cart recovery, reminders, onboarding, and more

  • Drag & Drop Editor

    Build custom workflow templates with simple drag-and-drop without having to code

  • Smart Responses

    Different replies and trigger points automatically initiate the right actions

  • Trigger-Based Opt-ins

    Enroll customers through events, forms, keywords, or CRM updates

  • AI Message Generator

    Upcoming AI integrations will auto-personalize tone, length, and format

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    Data Driven Decisions

    Real-time insights and automation that keep your business moving

  • Live Reports

    Track performance, conversions, and engagement

  • Custom Workflows

    Use APIs & webhooks to sync TXTImpact with your stack

  • Automation

    Set it once and let data power your messaging

  • Dashboard

    Works With The Tools You Already Use

    TXTImpact seamlessly integrates with your favorite apps

  • Seamless Integrations

    Works with Salesforce, Zendesk, Mailchimp, and more

  • Smart Triggers

    Send texts automatically from your CRM, eCommerce, and calendar

  • Real-Time Sync

    Use APIs to keep data updated and workflows running smoothly

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    High-Impact SMS Workflow Examples

    See How SMS Workflows can streamlined and smoothen your SMS Marketing Campaigns Efforlessly

    Welcome Messages

    Welcome new subscribers instantly with automated SMS workflows that spark engagement.

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    SMS Survey

    Collect instant customer feedback automatically without manual follow-ups.

    SMS Polling

    Use this section to show off one of your features in great detail.

    Drip Campaign

    Automate SMS campaigns to nurture leads consistently and move prospects toward sales.

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    And That’s Not All…

    SMS workflows can automate a wide range of actions, helping businesses deliver timely and personalized communication without manual effort. Beyond basic reminders and notifications, you can also streamline tasks like:

    Customer Onboarding

    Make setup simple for new customers

    Special Occasion Messages

    Delight customers with personalized wishes

    Event Reminders

    Boost attendance for webinars or launches

    These workflows are flexible and can be tailored to any industry, such as:

    Retail & eCommerce

    Abandoned cart recovery & promo workflows

    Healthcare

    HIPAA-compliant appointment reminders

    Finance

    Secure alerts & payment reminders

    Education

    Parent/student communication & instant updates

    Nonprofits

    Automate donation drives & volunteer reminders

    Stay Compliant

    Ensure compliance and keep subscribers happy with:

    SMS workflows aren’t just about automation; they also help you maintain strong compliance and protect your sender reputation. By building compliance steps directly into your automated journeys, you ensure every message follows carrier rules and keeps subscribers happy. SMS workflows can incorporate:

    • Double Opt-In Templates:
      Automatically send confirmation messages when someone signs up. This ensures the subscriber genuinely consents to receive texts, reducing spam complaints and improving list quality.

    • Automatic Disclosures (“Reply STOP to unsubscribe”):
      Compliance messages can be embedded into your workflow templates, ensuring every automated text clearly communicates opt-out instructions. This keeps you aligned with TCPA, CTIA, and carrier guidelines.

    • Smart Throttling (No Spam Bursts):
      SMS workflows can pace message delivery to avoid sending large volumes at once. This protects deliverability, prevents carrier filtering, and creates a smoother customer experience.

    • 10DLC Registration Support

    Your workflows can be tied to registered 10DLC numbers, ensuring all automated messages meet U.S. carrier requirements. This boosts trust, improves throughput, and reduces the risk of blocked messages.

    How to Set Up an SMS Workflow in TXTImpact

    Want help setting up your SMS workflows? Our team will walk you through everything.

    Frequently Asked Questions

    What are SMS workflows, and how do they work?

    SMS workflows are a prefabricated text message sequence triggered by customer actions like sign-ups, purchases, appointments, or abandoned carts. They process SMS automation to send the right message at the right time.

    What is an SMS drag-and-drop builder?

    TXTImpact’s SMS drag-and-drop builder is a simple tool to design automated text messaging workflows without coding. It allows you to visually build SMS drip campaigns and set triggers on actions.

    Can an SMS workflow be paused or modified?

    Yes. TXTImpact’s automated SMS workflows can be paused, edited, or updated anytime. This flexibility helps you to adjust SMS follow-up sequences or triggers when needed.

    What are the benefits of a messaging workflow?

    SMS workflows or SMS automation save time, ensures consistency, and never misses any customer touchpoint. The automation helps in nurturing leads and appointment reminders.

    What are the most common SMS workflow mistakes to avoid?

    Internal data suggests that over-messaging, poor timing, and lack of personalization are common mistakes that businesses must avoid.

    Start Automating Your SMS Today

    Manual follow-ups are outdated. Let TxtImpact’s SMS workflows nurture leads, close sales, and delight customers automatically

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