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Automate Your Marketing with SMS Workflows

Send the right message at the right time -automatically, from order confirmations to cart reminders and anniversary wishes

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What Are SMS Workflows?

SMS Workflows are automated text-based journeys built using triggers, actions, and conditions that help businesses interact with customers in real time.
These workflows activate when a user takes an action such as texting a keyword, completing a signup, replying to a message, or meeting any defined condition.

With SMS Workflows, businesses can design dynamic, multi-step conversations including:

  • SMS surveys and Polling
  • Follow-up questions
  • Conditional branching
  • Automated responses
  • Smart message routing

You can also forward messages to email or webhooks, capture data from replies, and guide users through personalized flows without any manual intervention.

From greeting new leads to collecting feedback, handling support requests, or running interactive campaigns, SMS Workflows make it easy to automate two-way conversations and deliver the right message at the right moment.
These workflows run continuously in the background, ensuring fast, consistent, and highly engaging customer communication.

Why Businesses Need Automated SMS Workflows

SMS automation helps you:

Save time

Let automations work 24/7 while you focus on what matters

Boost Conversions

Reach customers at the right moment to drive sales

Engage Better

Send personalized, timely texts that keep the spark

Build Loyalty

Stay connected well beyond the first purchase

Productivity++

Scale outreach while keeping it personal

Make Your Marketing Effective and Effortless with TXTImpact

Turn every interaction into a conversion moment on autopilot.

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How SMS Automation Works

Pick a Trigger

Choose when a workflow should start, like sending texts when customers sign up or abandon their cart

Define the Action

Decide what happens next: send a text, start a drip sequence, or update your CRM

Keep Everything in Sync

Connect TXTImpact with your favorite apps so data moves automatically, keeping all platforms updated without manual work

Let It Run Automatically

Once set, TXTImpact handles the rest. Your texts go out at the right time without manual effort

Features That Auto-Pilot Your Marketing

Prefabricated Templates

Access ready-made templates for cart recovery, reminders, onboarding, and more

Drag & Drop Editor

Build custom workflow templates with simple drag-and-drop without having to code

Smart Responses

Different replies and trigger points automatically initiate the right actions

Trigger-Based Opt-ins

Enroll customers through events, forms, keywords, or CRM updates

AI Message Generator

Upcoming AI integrations will auto-personalize tone, length, and format

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Data Driven Decisions

Real-time insights and automation that keep your business moving

Live Reports

Track performance, conversions, and engagement

Custom Workflows

Use APIs & webhooks to sync TXTImpact with your stack

Automation

Set it once and let data power your messaging

Works With The Tools You Already Use

TXTImpact seamlessly integrates with your favorite apps

Seamless Integrations

Works with Salesforce, Zendesk, Mailchimp, and more

Smart Triggers

Send texts automatically from your CRM, eCommerce, and calendar

Real-Time Sync

Use APIs to keep data updated and workflows running smoothly

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See all Integrations

High-Impact SMS Workflow Examples

See How SMS Workflows can streamlined and smoothen your SMS Marketing Campaigns Efforlessly

Welcome Messages

Welcome new subscribers instantly with automated SMS workflows that spark engagement.

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SMS Survey

Collect instant customer feedback automatically without manual follow-ups.

SMS Polling

Use this section to show off one of your features in great detail.

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Drip Campaign

Automate SMS campaigns to nurture leads consistently and move prospects toward sales.

And That’s Not All…

SMS workflows can automate a wide range of actions, helping businesses deliver timely and personalized communication without manual effort. Beyond basic reminders and notifications, you can also streamline tasks like:

Customer Onboarding

Make setup simple for new customers

Special Occasion Messages

Delight customers with personalized wishes

Event Reminders

Boost attendance for webinars or launches

These workflows are flexible and can be tailored to any industry, such as:

Retail & eCommerce

Abandoned cart recovery & promo workflows

Healthcare

HIPAA-compliant appointment reminders

Finance

Secure alerts & payment reminders

Education

Parent/student communication & instant updates

Nonprofits

Automate donation drives & volunteer reminders

Stay Compliant

Ensure compliance and keep subscribers happy with:

SMS workflows aren’t just about automation; they also help you maintain strong compliance and protect your sender reputation. By building compliance steps directly into your automated journeys, you ensure every message follows carrier rules and keeps subscribers happy. SMS workflows can incorporate:

  • Double Opt-In Templates:
    Automatically send confirmation messages when someone signs up. This ensures the subscriber genuinely consents to receive texts, reducing spam complaints and improving list quality.

  • Automatic Disclosures (“Reply STOP to unsubscribe”):
    Compliance messages can be embedded into your workflow templates, ensuring every automated text clearly communicates opt-out instructions. This keeps you aligned with TCPA, CTIA, and carrier guidelines.

  • Smart Throttling (No Spam Bursts):
    SMS workflows can pace message delivery to avoid sending large volumes at once. This protects deliverability, prevents carrier filtering, and creates a smoother customer experience.

  • 10DLC Registration Support

Your workflows can be tied to registered 10DLC numbers, ensuring all automated messages meet U.S. carrier requirements. This boosts trust, improves throughput, and reduces the risk of blocked messages.

How to Set Up an SMS Workflow in TXTImpact

Want help setting up your SMS workflows? Our team will walk you through everything.

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Frequently Asked Questions

Start Automating Your SMS Today

Manual follow-ups are outdated.
Let TxtImpact’s SMS workflows nurture leads, close sales, and delight customers automatically

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