TXTImpact Privacy Policy

TXTImpact (“TXTImpact,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals whose personal data we collect (“you” or “your”). TXTImpact may collect personal data from individuals who register to use TXTImpact’s messaging services, mobile marketing tools, applications, and related programs (“Services”), visitors to our website, individuals who request information, prospective customers, and event attendees.

This Privacy Policy describes how TXTImpact and its subsidiaries and affiliated companies collect, use, disclose, and protect personal data, as well as the choices we offer regarding your information.

This Privacy Policy does not apply to:

• Information we collect about TXTImpact employees or job applicants
• Information collected by third parties, such as external websites, social media platforms, service providers, or applications that integrate with our Services
• Any information that is not personally identifiable, including aggregated or anonymized data

We may update this Privacy Policy periodically. Any changes will be communicated as described in the section titled “Notice of Changes.”

Our Services are not directed to children under 18, and we do not knowingly collect data from individuals under 18. If you are under 18, please do not use the Services or provide any information to us.

TXTImpact may collect personal data directly from you (for example, when you inquire about our Services or interact with our website), automatically through your use of our Services, or from third-party sources. The information we collect may include:

1. Contact Details
When you inquire about our Services, download content, register for an event, or enter a live chat, we may collect your name, company, address, phone number, and email address.
If your company uses the Services, we may collect your login details and associated IP address.

2. Account Creation
When you create an account, we collect your contact details, password, login activity, feature usage, click behavior, and log data related to your interaction with the Services.

3. Billing Data
When purchasing Services, we may collect billing and payment information.
We use third-party payment processors and do not store full credit card numbers, PINs, or expiration dates.
We may retain transaction verification details such as payment date, method, amount, and account name.

4. Support Data
If you engage with TXTImpact customer support, we may request additional information relating to your technical issue, which may include system details, screenshots, or device information.

5. Device and Usage Data
We automatically collect data such as:

• IP address
• Browser type
• Device identifiers
• Domain name
• Operating system
• Access times
• Pages viewed, links clicked, time spent on our website

6. Mobile App Data
If you use our mobile applications, we may collect your contact details, device information, and (with permission) geographic location.

7. Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies for:

• Website functionality
• Personalizing user experience
• Analytics
• Recognizing you across sessions and devices

8. Third-Party Applications
If you integrate TXTImpact with third-party apps (e.g., CRM, ESPs, contact databases), we may collect identifiers, tokens, contact lists, log data, and connection details.

9. Partners
We may receive referrals or marketing data from strategic partners, event sponsors, or resellers—with the expectation that they have obtained your consent.

10. Service Providers
We may receive analytics, attribution, or technical performance data from third-party service providers working on our behalf.

1. Providing and Improving Services
We use your data to:

• Operate and maintain the Services
• Authenticate access
• Prevent fraud and enhance security
• Improve system performance
• Provide troubleshooting and customer support
• Host webinars or events

2. Communicating With You
We may use your data to:

• Provide requested information or content
• Respond to inquiries
• Register you for events
• Follow up on your interest in our Services
• Send product updates, marketing messages, promotions, or partner offers
• Personalize your experience

3. Advertising
We may use cookies and third-party tools to:

• Deliver targeted ads
• Show offers based on browsing activity
• Run retargeting campaigns
• Engage with you on social media platforms

4. Legal Obligations & Protection
We may use or retain personal data when necessary for:

• Compliance with applicable laws
• Responding to legal claims or regulatory inquiries
• Protecting TXTImpact’s rights or preventing fraud
• Enforcing agreements
• Preventing unwanted processing after opt-out requests

5. With Your Consent
We may use data for purposes not listed here, but only when you have explicitly given consent.
For example, with permission, we may post testimonials, names, or photos on our website.

1. Service Providers
We share personal data with third-party vendors who assist with:

• Hosting and infrastructure
• Billing and payment processing
• Customer support
• Security and fraud detection
• Analytics and product improvement
• Integrations
• Marketing and advertising

These providers may only use your data as necessary to perform services for TXTImpact.

2. Billing
Our payment processors handle card transactions securely and may not store or use information beyond processing payments on our behalf.

3. Affiliates and Subsidiaries
We may share your data with TXTImpact’s affiliated entities for customer support, account management, marketing, technical operations, or service delivery.

4. Compelled Disclosure
We may disclose data:

• To comply with legal obligations
• In response to court orders or valid requests
• To protect TXTImpact’s legal rights or prevent fraud
• During mergers, acquisitions, bankruptcy, financing, or sale of all or part of our business

5. With Your Consent
We may share information with third parties when you have requested or authorized it.

• To unsubscribe from TXTImpact marketing emails: use the “unsubscribe” link.
• To stop promotional text messages: reply “STOP.”
• You may still receive important transactional or service-related notices.

If you receive text messages from TXTImpact customers through our platform, replies to “STOP” will opt you out of their campaigns. Their handling of your personal data is governed by their privacy policy, not TXTImpact’s.

TXTImpact uses reasonable and industry-accepted technical and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse. These measures include:

• Encryption (such as TLS 1.2 or higher)
• Access controls
• Secure hosting environments

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials.

California residents may request information about TXTImpact’s disclosure of personal information to third parties for direct marketing purposes, as permitted by California Civil Code Section 1798.83.

Requests may be submitted using the information in the Contact Us section below.

California residents may also review TXTImpact’s Data Processing Terms (if applicable).

When changes occur, we will:

• Post updates on this page
• Update the “last revised” date
• Provide additional notice for material changes via:
  • Service interface
  • Website notifications
  • Email
  • Other reasonable methods

Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:

TXTImpact – Privacy Team

📧 [email protected]
228 Park Avenue South10003, New York United States