Celebrating TXTImpact's 20 Years of Business Texting Excellence. Be part of our journey. Start your free trial today!

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    Business Texting Service

    Business Texting Service Built to Turn Conversations into Customers.

    Mass texting, Outlook Integration, real-time replies, and automation — all from one simple dashboard built for how your business actually communicates.

    97% messages read ● 45% response rate ● 90 sec avg. read time

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    Trusted since 2006

    20+ years. 30,000+ businesses. One platform.

    We've been helping businesses stay connected with their customers for over 20 years, and everything we've learned has helped us build a better messaging platform.

    20+ Years

    Powering business texting

    30000+

    Businesses served

    97%

    Messages read, on average

    45%

    Typical response rate

    Multichannel by design

    SMS, MMS, RCS & WhatsApp — Reach Customers on Their Channel of Choice.

    Most "business texting" platforms mean SMS only. TXTImpact supports every major messaging channel your customers actually use, plus two-way bridges to email for each one.

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    SMS

    The universal channel — reaches any mobile number, no app required.

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    MMS

    Pictures, video, and rich media built directly into your messages.

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    RCS

    Branded, feature-rich messaging with read receipts and typing indicators.

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    WhatsApp

    Reach billions of customers worldwide who message on WhatsApp first.

    Two-Way, Straight From Your Inbox

    Reply from email and it lands as a message — on any channel.

    RCS  ⇄  EmailWhatsApp  ⇄  EmailSMS  ⇄  EmailMMS  ⇄  Email

    Platform

    Everything you need to text like a pro.

    Great for displaying multiple features and things like that.

    Mass Texting

    Send personalized messages to hundreds — or hundreds of thousands — of contacts at once.

    Two-Way Text Messenger

    Send and receive messages in real time, right from your browser. No install required.

    Smart Segmentation

    Group subscribers by zip code, area code, join date, or any custom field.

    Personalization

    Auto-insert names and custom fields into every message, at mass scale.

    Workflows

    Automate your business messaging with our drag-and-drop workflow builder.

    Excel Add-In

    Send personalized mass texts directly from Excel. Only on TXTImpact

    Appointment Reminders

    Cut no-shows automatically with reminders and follow-up sequences.

    Click-to-Text Widget

    Let website visitors start a text conversation with one click.

    Text-Enable Your Number

    Keep your local, toll-free, or landline number — just text-enable it.

    International Reach

    800+ operators, 200+ countries — most competitors stop at the US and Canada.

    10DLC Registration With AI

    Get Your 10DLC number Registered Fast and Accurate with TXTImpact AI Wizard.

    Custom Solutions

    Tailored workflows and channel setups built around how you operate.

    Connected

    Fits into the tools you already use.

    No rip-and-replace. TXTImpact plugs directly into your inbox, CRM, and internal tools.

    Integration

    Connect TXTImpact with the tools you already use email, CRM, help desk, and automation platforms without changing the way you work.

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    Outlook Add-In (Microsoft 365)

    Send and receive messages natively inside Outlook and Microsoft 365, across every channel you use.

    Email-to-Messaging (No-Code)

    Send and receive messages from any email client — Gmail, Yahoo, Exchange, Lotus Notes — with zero setup.

    HubSpot

    Sync contacts, log conversations, and trigger texts from HubSpot workflows.

    Salesforce & Zendesk

    Keep every conversation logged in your CRM or support system of record.

    Zapier

    Connect texting to thousands of other apps and automations.

    Messaging API

    Integrate TXTImpact with virtually any business tool you already run.

    Built for every team

    Not just sales. Not just support. Everyone.

    Healthcare & Dental

    Appointment reminders, patient follow-ups, staff coordination.

    Recruiting & Staffing

    Fast candidate outreach and screening at scale.

    Retail & Services

    Promotions, order updates, and click-to-text conversion.

    Call Centers & Support

    Email-to-text and text-to-email workflows for faster resolution.

    Sales Teams

    Two-way conversations that get replies in minutes, not days.

    Don't see exactly what you need? We'll build it.

    Beyond our core platform, we offer custom solutions tailored to how your business actually operates. After 20 years, we believe in long-term relationships over quick sign-ups.

    FAQ

    Frequently asked questions.

    Is business texting professional?

    Yes. Professionalism today means meeting customers where they are — their phone's messaging app. Used with a clear, respectful tone, texting builds trust rather than undermining it.

    Will older customers actually use texting?

    Absolutely. Text usage extends well beyond younger generations — the vast majority of smartphone owners across every age group text regularly.

    Is this only useful for large enterprises?

    No — TXTImpact scales from a single-location small business to a multi-location enterprise, without needing an enterprise budget to get started.

    Does TXTImpact support channels beyond SMS?

    Yes. TXTImpact supports SMS, MMS, RCS, and WhatsApp as a multichannel option, with two-way bridges to email for each channel.

    Can TXTImpact integrate with tools not listed here?

    Yes. Alongside HubSpot, Salesforce, Zendesk, and Zapier, our open API and no-code email-to-messaging setup connect TXTImpact to virtually any business tool. For anything more specific, our team builds custom solutions.

    Can I keep my current business number?

    Yes — TXTImpact can text-enable your existing local, toll-free, or landline number instead of forcing you onto a new one.

    Is TXTImpact compliant with SMS regulations?

    Yes. TXTImpact supports Fast 10DLC registration with AI Wizard, opt-out handling, and anti-spam compliance to keep campaigns within TCPA and carrier guidelines.

    Ready to start the conversation?

    Join the Businesses Who've

    Trusted TXTImpact since 2006.

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