Can I send text messages to multiple recipients?
Yes, you can send text messages to multiple recipients. Just enter multiple mobile numbers separated by commas such as 16460005000,12123005984
Is it possible to send messages longer than 160 characters?
Yes, you can send messages longer than 160 characters, Outlook automatically splits messages into parts.
Does the message recipient needs to include any keyword in the reply message?
No, the reply doesn’t need to have any keyword in the message. Keywords are only required in cases where you the one who initiates the conversation and text in the first place.
For example, if you would like customers to contact you via text message, you can advertise your text number and ask people to text a keyword at their request. Text KEVIN LAW “your questions” to 27126. We can also assign you a 10 digit number the same as your area code (in most cases), in which case customers don’t need to use a keyword.
Can we allow anyone from our company to send messages? Can we create multiple user accounts?
Yes, you can add multiple user accounts and assign them text credits or have them just use credits from a master account.
Do I need to know the wireless carriers or operators of the recipients?
No carrier information is required. You don’t need to know the recipient’s carrier name to a send text message; our server will do a carrier lookup.This supports major USA, Canada, and international mobile operators.
What is the Outlook text message service web address?
For Outlook you need to use https://mzone.wire2air.com/oms/ or you can use the full address: https://mzone.wire2air.com/oms/outlookmobileservice.asmx
What phone number will be recipient see as the sender? Can I use my phone number?
By default recipients in the USA will see a 5 digit number such as 27126, Canadian recipient will see a message from a 10 digit number and other international destinations will see a UK phone number as the sender number.
We can’t use your number as a sender ID, but we can assign you a new local number that may be the same area code as yours.
We offer local numbers for the USA, Canada, Puerto Rico, UK, Australia, Austria, China, Finland, Germany, Hong Kong, Hungary, Ireland, Lithuania, Mexico, Netherlands, Norway, Pakistan, Poland, South Africa, Spain, Sweden, and Switzerland. Each additional local number assigned costs $5/month for USA and Canada.