SMS survey Tool

Gather customers Feedback with Text Message (SMS) Survey

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A customer giving a feedback via the text message survey service used by his service provider

Get feedback fast with the Text Message (SMS) Survey tool!

Tired of low response rates and complicated questionnaires? Text message (SMS) surveys offer a lightning-quick way to gather valuable insights for your business. Whether you're gauging customer satisfaction, testing new ideas, or collecting event feedback, these convenient, bite-sized questions get straight to the point.

TXTImpact makes it even easier. We're your one-stop shop for powerful text surveys that are:

  • Effortless: Create custom questions in minutes, with no coding required.
  • Automated: Set it and forget it! Responses flow in automatically, saving you time and hassle.
  • Fast: Reach your audience instantly, and get results in real-time.
  • Flexible: Reach anyone, anywhere, regardless of device or tech-savviness.

Stop waiting, start listening! Get the feedback you need, faster and easier than ever.

The Benefits of Text Message (SMS) Survey

Quick Customer Feedback

Receive fast and actionable feedback from your customers.

Up-to-Date Data Collection

Keep your insights current and relevant.

Adaptive Sequences

Customize your messages based on customer responses for a personalized approach.

Cost-Effective Data Collection

Gather essential data without breaking the bank.

What is Text Survey (SMS)?

A text survey or Text Message Survey is a way to collect feedback through text messages. Questions are sent via SMS, and respondents reply with their answers. It's a simple and convenient method for gathering opinions and insights, especially for those without internet access.

Imagine sharing your thoughts with a quick and easy text message. That's the power of a text message survey! It's a modern way to gather feedback and insights directly from people's pockets, no internet access is needed.

Think of it like a mini conversation. You get a text with clear questions, and you text back your answers. It's convenient, fast, and perfect for busy people on the go.

But why choose text message surveys? Here's the scoop:

  • Accessibility: Anyone with a text-enabled phone can participate, reaching a wider audience compared to online surveys.
  • Speed and Convenience: People are more likely to answer a quick text than fill out a lengthy online form. You get faster results with higher response rates.
  • Flexibility: Whether you want to gauge customer satisfaction after purchase or conduct market research, text surveys can be designed for various purposes.
  • Real-time insights: Get immediate feedback on events, promotions, or new products, allowing you to react quickly and adapt.

So, next time you need to gather opinions, ditch the complicated forms and embrace the simplicity of text message surveys. It's a powerful tool for getting your voice heard and understanding what people truly think.

Bonus Tip:

Keep your questions concise and easy to answer within a text message. Offer multiple-choice options or use keywords for easy response collection. Remember, communication is key. Text message surveys can bridge the gap and make your feedback process smooth and efficient. Give it a try and see the difference!

How TXTImpact Text Surveys Work?

Text surveys are a modernized approach to collecting feedback, and they're remarkably easy to set up. You can tailor them to your specific needs, from survey length to question types, and even personalized responses for better engagement. The best part is that it's all 100% automated. Let's dive into how our text message surveys work.

Getting Started With Text Survey

Step 1. Create

Create a text survey campaign; add multiple-choice or open-ended questions.

Step 2. Share/Send

Share your Keyword on various social media platforms and general advertising places. Send surveys to existing mobile lists.

Step 3. Analyze

Export responses to spreadsheets for analysis.

Key Features

Quick Collection

Fast collection of information for immediate processing

Advanced Survey Logic

Applying logic to your survey, lets you define how the respondents move through your survey.

Customer initiated or send the survey

Either customer can initiate a survey by texting a keyword to the text number or you can send the survey to existing customers.

Zapier Integration

Trigger a survey from Zapier now or gather completed survey data to move in any Zapier connected application.

Rest API enabled

Send text survey directly from your application or pull survey reports via REST APIs

Global Reach

Ability to reach respondents anytime, anywhere. More reliable than a phone call and checked more often than e-mails.

The Text Message Survey (SMS) software allows you to create an interactive survey that is conducted on mobile phones using text message only.

It enables your customers to provide feedback and opinions on the go using their mobile phones.

An advantage of this software is that no additional administration is needed to register the response. You can encourage your target audience to participate in the survey by sponsoring prizes.

Apart from receiving valuable responses, you’re also building a database of mobile phone numbers which can be used for future mobile marketing campaigns or surveys.

Try Now


*27126 is for USA only
For Canada Text to 604-800-0446
UK: +44 7937947882
Australia: +61 447910440
See complete list of international texting number here

All Features

  • Multiple questions
  • Multiple-choice or open-ended response
  • Subscription list management (collect mobile numbers for future campaigns)
  • Works with a local number dedicated shortcodes
  • Send Text Survey Invitations to the participants
  • Direct input: Participants can text a keyword to text number to take the survey
  • Powerful Reporting Tools: View your results as they are collected in real-time
  • Advance Graphed Results/Charts
  • Individual Responses
  • Data Import/Export: Download your results
  • Email notifications
  • WebHooks to post data to your web server
  • Advanced Survey Logic, lets you define how the respondents move through your survey.
  • Support for text longer than 160 characters
  • Zapier Integration

Zendesk Integration: Step by Step

Step 1:

Create Survey campaign

Step 2:

Setup your questions and response options

Step 3:

Click On “Enable Zendesk”

Step 4:

Enter Zendesk Domain, Login Email address and Zendesk API key
(You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.)

Step 5:

Once you save the campaign it will create one External Target.

Step 6:

Create the automation/Trigger steps to send our surveys based on ticket status or specific segment of users

Zendesk integration with Text message survey service of TXTImpact.gif

Implementing a SMS Text Survey

The survey can have several questions and each text message contains one question.

It’s the easiest and fastest way to find out what your customers are thinking because these surveys can be created in minutes.

So How Exactly Does It Work?

Your customer or users participate in the survey by sending a text message to a specified shortcode or you can send a text message to invite them to answer a series of multiple-choice or free text questions.

And What About The Results?

The results are updated in real-time and are available online for review. It provides a reliable, cost-effective, and efficient means of soliciting relevant and useful information from the populace. The information collected can be used in decision making.

TXTImpact's text surveys can be tailored for various industries:


Collect parent feedback after parent-teacher conferences.


Gather customer opinions about menu items and dining experiences.


Enable members to rate their workouts and classes.


Engage with the congregation for mass times and events.


Solicit feedback on products and customer support.

Sport Leagues

Conduct sports-related surveys to optimize practice schedules.


Gather insights about patient experiences in healthcare.

Use of sms surveys campaigns for geting customers feedback thereby resulting in better service and products.png

Industrial SMS Survey Stats

98%Open Rate
45%Response Rate
45%Cost Savings


Discover other Polling and Survey services

Capture customers' feedback on the go using a Text Message survey or engage the audience in a live event using Text Message Voting

SMS Polling

SMS survey allows brands, agencies, or small businesses to obtain immediate feedback using text messaging.
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Text Trivia

Prompt participants to answer a question using a text message. Send one question or series of questions.
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Text to Screen

Ask questions and display responses on a big screen and keep your audience engaged during a conference or game.
Learn more

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