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TXTImpactTXTImpact

SMS survey Tool

Gather Customer Feedback with SMS & RCS Text Message Surveys

A customer giving a feedback via the text message survey service used by his service provider

Get feedback fast with the Text Message (SMS) Survey software!

New

Now conduct Surveys Using RCS

RCS surveys take text message feedback to the next level by enabling interactive and rich messaging experiences on supported smartphones.

While SMS surveys rely on simple text replies, RCS messaging allows businesses to send surveys with interactive buttons, images, and suggested responses, making it easier and faster for recipients to participate.

For example, instead of replying with a number, users can simply tap a button to answer a question.

Businesses can use RCS surveys to:

  • Collect customer satisfaction ratings
  • Run product feedback polls
  • Conduct event feedback surveys
  • Gather market research insights

Another advantage of RCS surveys is that they provide a modern chat-like experience similar to popular messaging apps.

TXTImpact supports advanced messaging capabilities where RCS messages automatically fall back to SMS when the recipient’s device or carrier does not support RCS. This ensures your surveys always reach the audience without interruption.

By combining SMS surveys for universal reach and RCS surveys for richer engagement, businesses can maximize response rates and collect better customer insights.

Also Read: How to run Polling and Survey using RCS?

RCS survey with tap-to-answer buttons

What is Text Survey (SMS)?

The Benefits of Text Message (SMS) Survey

  • Receive fast and actionable feedback from your customers.

  • Keep your insights current and relevant.

  • Customize your messages based on customer responses for a personalized approach.

  • Gather essential data without breaking the bank.

How TXTImpact Text Surveys Work?

Getting Started With Text Survey

  • Create a text survey campaign; add multiple-choice or open-ended questions.

  • Share your Keyword on various social media platforms and general advertising places. Send surveys to existing mobile lists.

  • Export responses to spreadsheets for analysis.

Key Features

  • Fast collection of information for immediate processing

  • Applying logic to your survey, lets you define how the respondents move through your survey.

  • Either customer can initiate a survey by texting a keyword to the text number or you can send the survey to existing customers.

  • Trigger a survey from Zapier now or gather completed survey data to move in any Zapier connected application.

  • Send text survey directly from your application or pull survey reports via REST APIs

  • Ability to reach respondents anytime, anywhere. More reliable than a phone call and checked more often than e-mails.

Where Can It Be Implemented?

  • Phone showing a product launch survey text with numbered answers

    Find out what customers are excited about before the product gets in their hands.

  • Phone showing a text poll asking which candidate the subscriber will vote for

    Understand the voting body with a more convenient survey method.

  • Phone showing a market research survey text from a hair salon

    Surveys like this can change how you market your business.

The Text Message Survey (SMS) software allows you to create an interactive survey that is conducted on mobile phones using text message only.

It enables your customers to provide feedback and opinions on the go using their mobile phones.

An advantage of this software is that no additional administration is needed to register the response. You can encourage your target audience to participate in the survey by sponsoring prizes.

Apart from receiving valuable responses, you’re also building a database of mobile phone numbers which can be used for future mobile marketing campaigns or surveys.

Try Now

This is the free tier, which doesn't cost anything

TEXT CUSSURVEY TO 27126

  • ∗27126 is for USA only
  • For Canada Text to 604-800-0446
  • UK: +44 7937947882
  • Australia: +61 447910440
  • See complete list of international texting number here

All Features

Zendesk Integration: Step by Step

  • Step 1:

    Create Survey campaign

  • Step 2:

    Setup your questions and response options

  • Step 3:

    Click On “Enable Zendesk”

  • Step 4:

    Enter Zendesk Domain, Login Email address and Zendesk API key (You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.)

  • Step 5:

    Once you save the campaign it will create one External Target.

  • Step 6:

    Create the automation/Trigger steps to send our surveys based on ticket status or specific segment of users

Zendesk integration with Text message survey service of TXTImpact

Implementing a SMS Text Survey

The survey can have several questions and each text message contains one question.

TXTImpact's text surveys can be tailored for various industries:

  • Schools

    Collect parent feedback after parent-teacher conferences.

  • Restaurants

    Gather customer opinions about menu items and dining experiences.

  • Gyms

    Enable members to rate their workouts and classes.

  • Churches

    Engage with the congregation for mass times and events.

  • eCommerce

    Solicit feedback on products and customer support.

  • Sport Leagues

    Conduct sports-related surveys to optimize practice schedules.

  • Healthcare

    Gather insights about patient experiences in healthcare.

Use of sms surveys campaigns for geting customers feedback thereby resulting in better service and products

Industrial SMS Survey Stats

  • 98%Open Rate
  • 45%Response Rate
  • 45%Cost Savings

FAQ

What are SMS surveys, and how can they benefit my business?

SMS surveys gather valuable feedback and insights via text messaging. Benefits include quick customer feedback, up-to-date data, personalized engagement, and cost-effective collection.

How do TXTImpact SMS surveys work?

TXTImpact's SMS surveys are user-friendly and flexible. Customize survey length, question types, and responses easily. The entire process, from sending surveys to collecting and analyzing responses, is fully automated.

What makes TXTImpact SMS surveys different from other survey methods?

TXTImpact's SMS surveys connect with 98% of mobile users swiftly, providing real-time feedback for prompt decision-making. With a remarkable 209% higher response rate than other channels, they enhance customer engagement effectively.

How can I ensure a successful SMS survey campaign?

Time your surveys strategically for maximum responses. Opt for moments in your customer's journey when they're likely to engage. Simplify the survey process, schedule regular surveys for consistent feedback, and closely monitor results to make informed business decisions.

How can I get started with TXTImpact SMS surveys?

To get started, simply click on the "Get Started" button on our website. Join the thousands of businesses already benefiting from the power of SMS surveys and unlock valuable insights for your organization.

Can I use TXTImpact SMS surveys in various industries and for different purposes?

Yes, TXTImpact's SMS survey solution is versatile and can be tailored to various industries and use cases. You can use SMS surveys in schools, restaurants, gyms, with coaches, in eCommerce, healthcare, churches, real estate, and more

How much does it cost to send SMS surveys through TXTImpact?

Based on the length of your questions plus multiple choices, it may need two credits for one question delivered. If you have a survey with three multiple-choice questions and 500 recipients, you may need at least 4000 text credits plan.

What types of surveys can I create using TXTImpact's SMS survey platform?

TXTImpact allows you to create various types of surveys, including polls, links to web surveys, and other formats. This flexibility enables you to choose the survey type that suits your campaign best.

Is the TXTImpact platform easy to use, and do I need technical expertise to set up SMS surveys?

TXTImpact offers an easy-to-use interface, making it accessible to users without technical expertise. You can create surveys in minutes and start crafting them with ease.

Discover other Polling and Survey services

Capture customers' feedback on the go using a Text Message survey or engage the audience in a live event using Text Message Voting

  • SMS survey allows brands, agencies, or small businesses to obtain immediate feedback using text messaging.

    Learn more

  • Prompt participants to answer a question using a text message. Send one question or series of questions.

    Learn more

  • Ask questions and display responses on a big screen and keep your audience engaged during a conference or game.

    Learn more

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