SMS survey Tool
Gather Customer Feedback with SMS & RCS Text Message Surveys

Get feedback fast with the Text Message (SMS) Survey software!
Tired of low response rates and complicated questionnaires? Text message (SMS) surveys offer a lightning-quick way to gather valuable insights for your business. Whether you're gauging customer satisfaction, testing new ideas, or collecting event feedback, these convenient, bite-sized questions get straight to the point.
TXTImpact makes it even easier. We're your one-stop shop for powerful text surveys that are:
- Effortless: Create custom questions in minutes, with no coding required.
- Automated: Set it and forget it! Responses flow in automatically, saving you time and hassle.
- Fast: Reach your audience instantly, and get results in real-time.
- Flexible: Reach anyone, anywhere, regardless of device or tech-savviness.
Stop waiting, start listening! Get the feedback you need, faster and easier than ever.
New
Now conduct Surveys Using RCS
RCS surveys take text message feedback to the next level by enabling interactive and rich messaging experiences on supported smartphones.
While SMS surveys rely on simple text replies, RCS messaging allows businesses to send surveys with interactive buttons, images, and suggested responses, making it easier and faster for recipients to participate.
For example, instead of replying with a number, users can simply tap a button to answer a question.
Businesses can use RCS surveys to:
- Collect customer satisfaction ratings
- Run product feedback polls
- Conduct event feedback surveys
- Gather market research insights
Another advantage of RCS surveys is that they provide a modern chat-like experience similar to popular messaging apps.
TXTImpact supports advanced messaging capabilities where RCS messages automatically fall back to SMS when the recipient’s device or carrier does not support RCS. This ensures your surveys always reach the audience without interruption.
By combining SMS surveys for universal reach and RCS surveys for richer engagement, businesses can maximize response rates and collect better customer insights.
Also Read: How to run Polling and Survey using RCS?

What is Text Survey (SMS)?
A text survey or Text Message Survey is a way to collect feedback through text messages. Questions are sent via SMS, and respondents reply with their answers. It's a simple and convenient method for gathering opinions and insights, especially for those without internet access.
Imagine sharing your thoughts with a quick and easy text message. That's the power of a text message survey! It's a modern way to gather feedback and insights directly from people's pockets, no internet access is needed.
Think of it like a mini conversation. You get a text with clear questions, and you text back your answers. It's convenient, fast, and perfect for busy people on the go.
But why choose text message surveys? Here's the scoop:
- Accessibility: Anyone with a text-enabled phone can participate, reaching a wider audience compared to online surveys.
- Speed and Convenience: People are more likely to answer a quick text than fill out a lengthy online form. You get faster results with higher response rates.
- Flexibility: Whether you want to gauge customer satisfaction after purchase or conduct market research, text surveys can be designed for various purposes.
- Real-time insights: Get immediate feedback on events, promotions, or new products, allowing you to react quickly and adapt.
So, next time you need to gather opinions, ditch the complicated forms and embrace the simplicity of text message surveys. It's a powerful tool for getting your voice heard and understanding what people truly think.
Bonus Tip:
Keep your questions concise and easy to answer within a text message. Offer multiple-choice options or use keywords for easy response collection. Remember, communication is key. Text message surveys can bridge the gap and make your feedback process smooth and efficient. Give it a try and see the difference!
The Benefits of Text Message (SMS) Survey
Quick Customer Feedback
Receive fast and actionable feedback from your customers.
Up-to-Date Data Collection
Keep your insights current and relevant.
Adaptive Sequences
Customize your messages based on customer responses for a personalized approach.
Cost-Effective Data Collection
Gather essential data without breaking the bank.
How TXTImpact Text Surveys Work?
Text surveys are a modernized approach to collecting feedback, and they're remarkably easy to set up. You can tailor them to your specific needs, from survey length to question types, and even personalized responses for better engagement. The best part is that it's all 100% automated. Let's dive into how our text message surveys work.
Getting Started With Text Survey
Step 1. Create
Create a text survey campaign; add multiple-choice or open-ended questions.
Step 2. Share/Send
Share your Keyword on various social media platforms and general advertising places. Send surveys to existing mobile lists.
Step 3. Analyze
Export responses to spreadsheets for analysis.
Key Features
Quick Collection
Fast collection of information for immediate processing
Advanced Survey Logic
Applying logic to your survey, lets you define how the respondents move through your survey.
Customer initiated or send the survey
Either customer can initiate a survey by texting a keyword to the text number or you can send the survey to existing customers.
Zapier Integration
Trigger a survey from Zapier now or gather completed survey data to move in any Zapier connected application.
Rest API enabled
Send text survey directly from your application or pull survey reports via REST APIs
Global Reach
Ability to reach respondents anytime, anywhere. More reliable than a phone call and checked more often than e-mails.
Where Can It Be Implemented?

Product Launch
Find out what customers are excited about before the product gets in their hands.

Political Campaigns
Understand the voting body with a more convenient survey method.

Market Research
Surveys like this can change how you market your business.
The Text Message Survey (SMS) software allows you to create an interactive survey that is conducted on mobile phones using text message only.
It enables your customers to provide feedback and opinions on the go using their mobile phones.
An advantage of this software is that no additional administration is needed to register the response. You can encourage your target audience to participate in the survey by sponsoring prizes.
Apart from receiving valuable responses, you’re also building a database of mobile phone numbers which can be used for future mobile marketing campaigns or surveys.
Try Now
This is the free tier, which doesn't cost anything
TEXT CUSSURVEY TO 27126
- ∗27126 is for USA only
- For Canada Text to 604-800-0446
- UK: +44 7937947882
- Australia: +61 447910440
- See complete list of international texting number here
All Features
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- Multiple questions
- Multiple-choice or open-ended response
- Subscription list management (collect mobile numbers for future campaigns)
- Works with a local number dedicated shortcodes
- Send Text Survey Invitations to the participants
- Direct input: Participants can text a keyword to text number to take the survey
- Powerful Reporting Tools: View your results as they are collected in real-time
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- Advance Graphed Results/Charts
- Individual Responses
- Data Import/Export: Download your results
- Email notifications
- WebHooks to post data to your web server
- Advanced Survey Logic, lets you define how the respondents move through your survey.
- Support for text longer than 160 characters
- Zapier Integration
Zendesk Integration: Step by Step
Step 1:
Create Survey campaign
Step 2:
Setup your questions and response options
Step 3:
Click On “Enable Zendesk”
Step 4:
Enter Zendesk Domain, Login Email address and Zendesk API key (You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.)
Step 5:
Once you save the campaign it will create one External Target.
Step 6:
Create the automation/Trigger steps to send our surveys based on ticket status or specific segment of users

Implementing a SMS Text Survey
The survey can have several questions and each text message contains one question.
It’s the easiest and fastest way to find out what your customers are thinking because these surveys can be created in minutes.
So How Exactly Does It Work?
Your customer or users participate in the survey by sending a text message to a specified shortcode or you can send a text message to invite them to answer a series of multiple-choice or free text questions.
And What About The Results?
The results are updated in real-time and are available online for review. It provides a reliable, cost-effective, and efficient means of soliciting relevant and useful information from the populace. The information collected can be used in decision making.
TXTImpact's text surveys can be tailored for various industries:
Schools
Collect parent feedback after parent-teacher conferences.
Restaurants
Gather customer opinions about menu items and dining experiences.
Gyms
Enable members to rate their workouts and classes.
Churches
Engage with the congregation for mass times and events.
eCommerce
Solicit feedback on products and customer support.
Sport Leagues
Conduct sports-related surveys to optimize practice schedules.
Healthcare
Gather insights about patient experiences in healthcare.

Industrial SMS Survey Stats
- 98%Open Rate
- 45%Response Rate
- 45%Cost Savings
FAQ
What are SMS surveys, and how can they benefit my business?
SMS surveys gather valuable feedback and insights via text messaging. Benefits include quick customer feedback, up-to-date data, personalized engagement, and cost-effective collection.
How do TXTImpact SMS surveys work?
TXTImpact's SMS surveys are user-friendly and flexible. Customize survey length, question types, and responses easily. The entire process, from sending surveys to collecting and analyzing responses, is fully automated.
What makes TXTImpact SMS surveys different from other survey methods?
TXTImpact's SMS surveys connect with 98% of mobile users swiftly, providing real-time feedback for prompt decision-making. With a remarkable 209% higher response rate than other channels, they enhance customer engagement effectively.
How can I ensure a successful SMS survey campaign?
Time your surveys strategically for maximum responses. Opt for moments in your customer's journey when they're likely to engage. Simplify the survey process, schedule regular surveys for consistent feedback, and closely monitor results to make informed business decisions.
How can I get started with TXTImpact SMS surveys?
To get started, simply click on the "Get Started" button on our website. Join the thousands of businesses already benefiting from the power of SMS surveys and unlock valuable insights for your organization.
Can I use TXTImpact SMS surveys in various industries and for different purposes?
Yes, TXTImpact's SMS survey solution is versatile and can be tailored to various industries and use cases. You can use SMS surveys in schools, restaurants, gyms, with coaches, in eCommerce, healthcare, churches, real estate, and more
How much does it cost to send SMS surveys through TXTImpact?
Based on the length of your questions plus multiple choices, it may need two credits for one question delivered. If you have a survey with three multiple-choice questions and 500 recipients, you may need at least 4000 text credits plan.
What types of surveys can I create using TXTImpact's SMS survey platform?
TXTImpact allows you to create various types of surveys, including polls, links to web surveys, and other formats. This flexibility enables you to choose the survey type that suits your campaign best.
Is the TXTImpact platform easy to use, and do I need technical expertise to set up SMS surveys?
TXTImpact offers an easy-to-use interface, making it accessible to users without technical expertise. You can create surveys in minutes and start crafting them with ease.
Discover other Polling and Survey services
Capture customers' feedback on the go using a Text Message survey or engage the audience in a live event using Text Message Voting
SMS Polling
SMS survey allows brands, agencies, or small businesses to obtain immediate feedback using text messaging.
Text Trivia
Prompt participants to answer a question using a text message. Send one question or series of questions.
Text to Screen
Ask questions and display responses on a big screen and keep your audience engaged during a conference or game.
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