Understanding How Text Chats Work
An Example From TXTImpact's Website
Here is an example of what TXTImpact's Web Chat looks like.
As you can see, it is clean and appealing to the eye. This entices the customers to use it.
When the customer clicks "Submit", the message will appear in your Text Inbox, which you can reply directly from.
Keeping the numbers of text boxes low is important as well as it does not overwhelm the customer. That is why the only available text boxes are name, number, and description. This is not a customizable option.