Meet Customers on

Their Favorite Global Messaging App - WhatsApp

WhatsApp Business is designed for businesses to communicate with customers using branded and verified business profiles with the help of API integrations, pre-made templates, and automated replies. On the other hand, person-to-person WhatsApp messaging is primarily built for individual and personal conversations people have with their friends and families, with no business features like automation.

While the WhatsApp Business App mostly caters to small businesses that manually handle customer communications on a single device, the WhatsApp Business API caters to large enterprises that need automation, scalability, high-volume messaging, and CRM integrations.

Yes, with TXTImpact, you can quickly and seamlessly set up and verify your WhatsApp Business API account. We offer smooth onboarding to facilitate registration and integration for your business so you can quickly get started to send secure and reliable messages to your customers.

TXTImpact’s Email-to-WhatsApp converts your emails into WhatsApp messages and delivers the messages to customers’ WhatsApp accounts. Similarly, WhatsApp-to-Email converts customers’ WhatsApp message replies into emails and delivers them to your email inbox. These are ideal for running bulk WhatsApp campaigns.

Yes, TXTImpact allows you to automate marketing campaigns, reminders, order updates, and follow-ups, and other WhatsApp messages with seamless integrations with your existing apps, like Zendesk, Zapier, and Mailchimp.

Definitely, WhatsApp Business allows you to send engaging and visually appealing images, videos, and GIFs, along with documents, catalogs, and interactive buttons and links to enable an interactive customer experience and drive conversions.

Yes, TXTImpact’s WhatsApp Business API supports bulk messaging, which helps you send promotions, notifications, alerts, and transactional messages to thousands of customers securely and compliantly with pre-approved templates.

WhatsApp message templates are pre-approved formats for sending messages such as order updates, notifications, appointment reminders, and promotional messages, ensuring compliance with WhatsApp's rules and policies.

Yes, all customer communications on the WhatsApp Business API are end-to-end encrypted, ensuring high message security. Moreover, features such as verified sender IDs and compliance additionally maintain trust and authenticity.

You can collect customer opt-ins through web forms, cookies, during checkout processes, or via other customer interactions. It's crucial to ensure customers are aware that they will receive messages via WhatsApp and can consent to them.