TXTImpact vs. Zipwhip Comparison
SMS marketing is an evergreen digital marketing strategy. Businesses from various industries use SMS to stay in touch with their customers and prospective leads. Sending SMS messages in bulk and customizing them requires software services. Businesses use third-party services to integrate the software with their customer database and streamline SMS marketing.
Business SMS platforms make it easy, convenient, and hassle-free to send customized messages in bulk. Small, medium and large-scale businesses can use these platforms. TXTImpact and ZipWhip are two popular business SMS platforms in the market. In this post, we’ll compare the platforms based on different aspects and determine which one is best suited for your business needs.
Introduction of Both
TXTImpact
TXTImpact is a US-based SMS marketing platform and was launched in 2006 by Wire2Air. Today, it is the leading Business Text Message Marketing Service Provider. IT helps small businesses, top brands, and marketing agencies to create text message marketing campaigns and bulk texting applications.
TXTImpact has clients from various industries, including governmental agencies, non-profit organizations, and many others.
ZipWhip
ZipWhip offers two-way texting to reduce the need for sending emails and making phone calls. The primary USP of this platform is that a business can receive text messages even on landline numbers. ZipWhip has been developed by Twilio and is available as Android and iOS apps, browser extension, and a web-based app. Businesses can decide which version of ZipWhip is more convenient to integrate with their existing business systems.
Audience
TXTImpact
TXTImpact is suitable for marketing agencies, small businesses, non-profit organizations, political parties, religious establishments, brands, government agencies, hospitals, realtors, fitness centers, law firms, etc.
ZipWhip
ZipWhip is suitable for a range of business establishments and companies that prefer to maintain two-way communication with their customers using text messaging instead of phone calls or emails.
Support
TXTImpact
The company offers online support during business hours. Businesses can contact the support team through email, call, or text message. Fill out the contact form on the company website to message the company. There’s a calendar on the contact page to schedule a meeting.
Phone: 1-800-605-0280
Contact Page: https://www.txtimpact.com/contact-us
Address: 228 Park Ave S, New York NY 10003, USA
ZipWhip
ZipWhip offers call and online support during business hours. Clients can get through the support team through the phone or by filling out the contact form on the website.
Phone: (855) 947-9447
Contact Page: https://support.zipwhip.com/s/contactsupport
Support Hours: Monday to Friday- 6 AM to 5 PM (PT)
Sunday to Saturday- 7 AM to 4 PM (PT)
Pricing
TXTImpact
The company offers a free 7-day trial period and has six price plans to choose from:
Low volume plans get one local/ toll-free number.
Start up: $49/month; one user, 1000 text credits, one keyword
Lite: $99/month; five users, 2500 text credits, two keywords
Pro: $299/month; ten users, 9000 text credits, five keywords, and branded short URL
High-volume plans get five local/ toll-free numbers and branded short URLs.
Bronze: $625/month; fifteen users, fifteen keywords, 25,000 text credits
Silver: $1100/month; fifty users, twenty keywords, 50,000 text credits
Gold: $2000/month; fifty users, unlimited keywords, 100,000 text credits
ZipWhip
ZipWhip has a free trial period and four price plans to choose from:
Starter: $19/month; one user, 500 messages/month
Unlimited: $49/month; three users unlimited messages, keywords for purchase
Premium: $99/month; five users, unlimited messages, three keywords, purchase integrations, up to 10 BCC group texting
Commercial: quote-based; as per requirements
Training
TXTImpact
TXTImpact provides training to clients through detailed documentation and live online support. The support team will help businesses set up the integrations and create SMS marketing campaigns.
ZipWhip
ZipWhip offers training through elaborate documentation, live online support, and in-person training depending on the client’s requirements. The support team will assist the clients to set up two-way text communication and receive messages on landlines.
Company Information
TXTImpact
The company was established in 2006 and is located in the United States.
ZipWhip
The company was founded in 2007 and is located in the US.
Categories
TXTImpact
Mobile and SMS marketing
Customer engagement and service
Customer communication management
ZipWhip
SMS marketing
Features
TXTImpact
Free inbound messages
Bulk texting
MMS marketing
Mobile coupons
Polls, Surveys, Voting
Shortcodes
Text to win
Personalized messages
Automatic opt-out
Contact management
Recurring text
Tiny URLs
Automatic reminders
Message delivery reports in real-time
Reply forwarding
Market segmentation
One free toll-free/ local number
ZipWhip
MMS messaging
Unlimited contacts
Push notifications
Basic analytics and reporting
Access to the full application suite
Integrations
TXTImpact
TXTImpact can be integrated with the following:
Mailchimp
Google Contacts
Constant Contact
Salesforce
WordPress
ZipWhip
ZipWhip can be integrated with the following:
Pike 13
Zapier
FASTTRAK Cloud
Gravity Forms
NetFortris Comm-unity
GroundWidgets
Salesloft
Telemetrics
Conclusion
TXTImpact and ZipWhip are useful and effective business SMS marketing platforms. However, TXTImpact has more to offer in terms of features and versatility.