10 Best HIPAA Compliant Mass Texting Services for Healthcare Providers (2026)

• TXTImpact is a top HIPAA-compliant mass texting tool for healthcare, enabling secure communication, automation, recalls, and bulk messaging.
• OhMD helps with two-way patient communication via real-time chat.
• Spruce works well for small practices that need team and patient chat in one place.
• Paubox lets you send HIPAA-compliant email and SMS with a single click.
• RelyMD is made for emergency and on-call texting with instant care access.
• TigerConnect is used by big hospitals for team messaging with role-based access.
• MedChat turns website visitors into SMS chats and offers AI-based triage.
• Updox helps send reminders and manage payments to improve revenue.
• Documo combines fax and SMS with developer-friendly APIs.
• Artera uses AI to handle patient engagement and save staff time.

TXTImpact excels in customer expectations with its suite of beloved features, especially tailored for the healthcare sector, like appointment reminders, prescription alerts, and recall notifications. The suite also addresses 360-degree demands like mass texting and compliance. It is also equipped with the Latest upgrades like RCS messaging, SMS workflows for Automated Messages, and AI-led SMS generation, all working in harmony with HIPAA and TCPA.

• HIPAA Compliance: TXTImpact follows all HIPAA rules to respect and protect patients’ privacy. It includes strong data encryption, opt-in/opt-out tracking, and activity logs for full compliance.
• Mass Texting: Easily send updates, alerts, or information to large groups like patients, staff, or departments, all in one go.
• Multiple Messaging Options: Supports SMS, MMS, shortcodes, and longcodes (10DLC). So you can send regular texts, images, and large campaigns with ease.
• Email-to-Text and Text-to-Email: Staff can broadcast messages from email to a patient’s phone and vice versa, making communication smoother and faster.
• EHR Integration: TXTImpact connects with your Electronic Health Records (EHR) system and patient portal, so messages reflect real-time updates and reduce repeated contact.
• Automated Appointment & Prescription Reminders: Set up automatic reminders for appointments and medications, helping reduce no-shows by up to 30%.
• Recall Notifications: Quickly alert patients about medical recalls or important follow-ups, improving safety and trust.
• Two-Way Texting: Patients can reply to your texts, confirm appointments, ask questions, and stay engaged, just like a regular conversation.
• SMS Surveys: Send short surveys to gather patient feedback right after visits, great for improving service and care.
• Conceirge Customer Support: TXTImpact provides real human support with a concierge-style experience, backed by tutorials, resources, and proactive assistance.
• 2FA or OTPs Support: TxtImpact offers secure 2FA via SMS, backed by RSA SecurID, trusted by Healthcare for safe OTP delivery. Plus, you can also receive 2FA OTPs via Email.
• New and Advanced Features: TXTImpact provides even more advanced tools, like RCS (rich media messaging) enabled read receipts and AI-powered message creation, to improve communication further.
• High message deliverability with zero downtime, high carrier throughput, and guaranteed delivery reliability during critical alerts.

Success Story: How Optum SNAP Uses TXTImpact SMS Alerts to Reduce Call Center Load and Improve Beneficiary Experience

OhMD is a HIPAA-compliant software designed to simplify communication between healthcare providers and patients. The platform replaces phone calls and voicemails with two-way texting. The bigger aim behind the product is to reduce the workloads of the hospital staff and improve patient satisfaction. The platform is Ideal for practices seeking convenient ways to engage patients.

• AI + Text Automation for Patient Calls: Automates up to 60% of patient calls through chat, reducing staff workload and wait times.
• Text-Enable Your Office Number: Lets you send and receive HIPAA-compliant texts using your existing landline number.
• Auto Messages & Appointment Reminders: Automatically sends reminders and follow-ups, significantly reducing no-shows and cancellations.
• Two-Way Secure Texting: Real-time, encrypted communication with patients, which is more convenient than phone calls or voicemails.
• EHR Integration with 85+ Systems: Seamlessly syncs all messages, calls, and shared files into popular EHRs like Epic, Cerner, and eClinicalWorks.

Spruce Health is one of the top-tier platforms for patient communication. It is compliant with HIPAA and converges communication points like calling, texting, faxing, and video calls into one secure app with a shared team inbox. The platform is suitable for healthcare professionals who are looking to streamline workflows and engage in telehealth and custom automated messaging.

• Secure Communication: Spruce lets healthcare providers call, text, video chat, and fax securely from one HIPAA-compliant tool.
• Team Collaboration: Features like team inbox, internal notes, and @mentions help staff coordinate patient care efficiently.
• EHR & Workflow Integration: Seamlessly connects with EHRs like Athena and DrChrono, and supports automation for follow-ups and reminders.
• Mobile Accessibility: Available as a full-featured mobile app.
• Patient-Centered Virtual Care: Offers 1-on-1 messaging, video visits, clinical forms, and digital payments for patient convenience.

Paubox has been known for its encrypted email solutions with built-in security, archiving, and data loss prevention. The software now brings the same simplicity under full HIPAA compliance to seamlessly combine SMS and email delivery, enhancing patient outreach.

• Encryption by Default: All emails and texts are automatically encrypted. There are no extra steps or logins needed.
• HIPAA Compliance: You can manage emails, texting, and bulk SMS campaigns from a single dashboard.
• EHR Integrations: Paubox integrates easily with EHR systems like Athena and DrChrono, as well as platforms like Google Workspace and Microsoft 365.
• HITRUST Certification: It uses AI to protect against phishing, spam, ransomware, and viruses. The platform is HITRUST certified for top-level data security.
• Compliance and Audit Controls: Paubox offers full audit trails, role-based access, and compliance logs to help keep patient information safe.

RelyMD simplifies telehealth by letting patients connect with trusted medical providers anytime, anywhere via a single tap. The objective behind the product is to make healthcare more accessible, helping build healthier communities and workplaces. The software is designed for urgent care and time-sensitive medical communication.

• Anytime and Anywhere: Provides medical care on demand, 24/7/365, with no appointment needed.
• Encrypted SMS for Urgent Care: Enables HIPAA-compliant messaging via RelyMD Connect, built specifically for urgent healthcare communication.
• Group and On‑call Provider Texting: Easily communicate with on-call doctors or care teams to get fast help when needed.
• Role-based Routing: Messages are automatically routed to the right provider based on role or availability.
• Affordable and Convenient: Virtual visits cost just $70 (or less with employee plans), including treatment for common conditions and prescriptions sent to your preferred pharmacy.

TigerConnect is a communication platform built for large healthcare networks that need secure texting, video, and voice, all in one place. It brings care teams together across departments and even outside the hospital ecosystem, creating a single, streamlined system for information sharing. It helps clinicians focus less on coordination and more on delivering quality care.

• Unified and Fully Encrypted: Combines HIPAA-compliant text, voice, and video in one secure platform.
• EHR & Nurse Call System Integration: Integrates with Electronic Health Records and nurse call systems to enable real-time, contextual communication.
• Role-Based Routing: Automatically delivers alerts and messages to the right on-call provider or team based on roles.
• Alarm Management: Prioritizes and intelligently routes alerts to reduce alarm fatigue.
• Scalable Architecture: Built to support large, multi-site healthcare systems.

MedChat lets you add a secure chat feature to your website that can switch smoothly to text messaging. It uses AI to handle both simple and complex tasks that are usually done by people. MedChat helps hospitals and clinics save money, speed up payments, and give a better experience to both staff and patients.

• Chatbot: Medchat uses smart AI bots that can answer questions, book appointments, and remind patients about meds.
• No Coding Needed: One can set up automated tasks (like triage or follow-ups) using a drag-and-drop tool.
• Live Chat + AI: The system can chat with patients and switch to a real human if needed.
• Safe Messaging: One can send patients updates by SMS (like prescription info or visit reminders) with secure links to keep everything private.
• Easy Integrations: Medchat can connect with hospital systems like EHR or CRMs through APIs.

Updox is a unified communication platform designed for healthcare providers outside of hospital settings. It streamlines patient engagement, collaboration, and routine operations to improve efficiency. With integration across 100+ EHR and pharmacy systems, it supports over 400,000 users and helps deliver care to 150 million patients.

• Engage Patients: Connect better with your patients using secure messaging, reminders, and telehealth tools.
• Improve Efficiency: Save time by organizing all your communication - emails, eFaxes, and messages in one place.
• Boost Revenue: Avoid missed charges with full charge capture, speed up billing, and collect payments easily through integrated options.
• Scale with Ease: Whether you're a small clinic or a growing practice, Updox grows with you.
• Compliance: Stay HIPAA-compliant while managing all patient information and communication securely.

Documo is a HIPAA-compliant cloud-based platform that helps healthcare organizations manage documents, faxing, and workflows more efficiently. Designed for safety, speed, and simplicity, Documo is also backed by SOC 2 certification and Sarbanes-Oxley compliance. It also supports integrations with EMR/EHR systems.

• Cloud Fax: Send and receive faxes securely through the cloud with built-in HIPAA compliance.
• Intelligent Document Processing: Documo uses OCR, AI, and machine learning to turn unstructured documents into searchable, actionable data.
• Seamless Integrations: Easily connect Documo with your existing systems, including EHRs, EMRs, and custom apps.
• Electronic Signatures: Securely collect and manage e-signatures within your fax and document workflows.
• Developer-Friendly Fax API: Use Documo’s powerful API to embed HIPAA-compliant fax and document features into your software, helping you launch faster.

Artera is a digital health platform that uses AI virtual agents to make the patient experience easier and smoother at every stage, from booking appointments to billing. Used by over 900 healthcare providers, Artera helps reduce the manual workload of front desk staff. It also supports voice, text, and web in 109 languages.

• Impact & Reach: 100M+ patients engaged, 900+ organizations served, and 98% customer renewal rate.
• Operational Efficiency: Achieves up to 72% staff time reduction and $1.6M recouped per use case.
• AI Expertise: Built especially for healthcare, coupled with hundreds of validated workflows.
• Seamless Integration: Works with all major EHRs and offers Co-Pilot, Semi-, and Fully-Autonomous agent models.
• Unified Patient Communication: Streamlines scheduling, intake, billing, and messaging into a single, cohesive experience.

In 2026, choosing the right HIPAA-compliant mass texting tool can improve your healthcare system, support team communication, and increase patient satisfaction. TXTImpact helps you to streamline communication and deliver timely alerts, all while staying fully HIPAA-compliant.

Whether you're a solo practitioner or part of a large healthcare network, TXTImpact offers scalable, secure, and feature-rich options tailored to your needs and already trusted by 5,000+ organizations. Start your 15-day free trial today to see the impact yourself.

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