Enhance Customer Relationships with Two-Way SMS Text Messaging

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Build stronger bonds with your customers and clients by leveraging the power of two-way texting. With our two-way SMS text messaging service, you can establish closer connections and provide conversational support that can build trust and rapport.

What is Two Way SMS Messaging?

Two-Way SMS texting is the ability to send and receive inbound text messages, enabling one-to-one text conversations with your contacts. Although it may seem straightforward, this feature holds immense potential in enhancing both customer experience and internal communications.

Embracing Two-Way SMS texting can make a significant difference in how you engage with your audience and streamline communication within your organization. Instead of traditional one way messaging where your customers are unable to respond, two way SMS allows your customers to reach you back which inturn helps you get more business.

How it works?

Two-way texting, also known as conversational messaging, allows you to send and receive text messages with your customers. This can be done through a variety of methods, including SMS and MMS.

Send and Recieve Messages:

More than likely, everyone you know has a phone— and that’s why businesses are utilizing SMS channels to reach their prospects and clients faster. Our 2-way text messaging service makes it easy to strike up a conversation on a more personal level with your contacts.

TXTImpact's two-way messaging lets you send and receive texts from:

  • Local phone numbers
  • Toll-free numbers
  • Landline numbers
  • Short-codes
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Add Multi-Media Messaging

They say a picture is worth a thousand words— and now you can add MMS directly into your text message for a unique customer experience. **MMS is only available for US and Canada.

Send via:

  • TxtImpact's attachment
  • Directly in an integration
  • SMS campaigns and workflows

Two way texting Benefits and Features:

We are a group of humans with a shared goal


Response Rates

Receive inbound text messages replies from text campaigns



Two-way texting can be used to promote products and services, and to send personalized offers to customers. This can lead to increased sales and revenue.



Easily manage two-way text conversations from the inbox or mobile app

Texting Number Options

Get a Texting Number for your business


High throughput, delivery reports, one number for USA and Canada. Recommended for Mass texting, OTPs, and text alerts. Toll-Free number verification process can take 4-6 weeks.
Learn more

Local Number (10DLC)

Personalize texting with local numbers for customer service and one-on-one communication. Registering a 10-digit local number with the campaign registry as 10DLC takes 24-72 hours.
Learn more

Landline texting

Add texting to your business landline or VoIP number, keep voice service with the existing provider. Recommended for customer service and one-on-one communications.
Learn more


Harness convenience and memorability with Short Codes for marketing campaigns and mass texting. Ideal for events, stores, and online promotions. 8-10 weeks wait for approval and implementation is worthwhile for nationwide reach.
Learn more

Ready to get started?

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