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Branded Text Messaging: Finally, Businesses can Text using their Brand Name with RCS Messaging

Branded Text Messaging (4).png

TL;DR

  • SMS messaging relies on random shortcodes and numbers to send messages.
  • With RCS-powered branded messaging, businesses can send branded and verified messages with rich media and interactive features.
  • The benefits include a stronger brand presence, higher security, and better engagement and ROI.
  • TXTImpact offers an all-in-one SMS + branded RCS messaging service, featuring interactive features, seamless integrations, enhanced security, and advanced analytics.
  • Get started with TXTImpact’s RCS messaging to streamline your business’s communication needs and receive 24/7 dedicated support.

Introduction

For years, businesses have been sending text messages to their customers and target audiences with identifiers such as shortcodes, toll-free numbers, or 10DLC numbers.

However, these are not only difficult to set up and involve a complex registration process, but customers also find it challenging to recognize the authenticity of the message and differentiate legitimate messages from spam, leading to lower engagement and open rates.

This changed with the introduction of Rich Communication Services, or RCS. It enables branded SMS messaging and provides complete control over how business text messages display to customers.

In this article, we’ll delve into understanding branded SMS messaging, its evolution with RCS, and why TXTImpact is an enterprise-ready solution for businesses to meet their communication needs.

Jump to:

What is Branded Text Messaging?

Instead of sending texts from a random-looking number, branded SMS messaging allows businesses to showcase their verified brand identity when sending texts.

It uses RCS to let you include your brand name, logo, colors, and verified sender status into text messages, instantly building customer trust and brand recognition. By registering with an RCS Agent, also known as an RCS Sender, businesses can easily display their brand identity in the native messaging app.

This is what differentiates an SMS text from a branded RCS message, which provides a visual presence to your brand, thereby enhancing its credibility.

Read: How RCS is Different from SMS?

Send Branded Text Messaging with TXTImpact RCS

TXTImpact now offers Rich Communication Services (RCS) for businesses. You can send branded, verified rich text messages with images, buttons, and more.
Reach out to our sales team to get started!

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What is the Role of RCS in Branded SMS Messaging?

RCS capabilities aren’t just restricted to enhancing brand identity; there’s more.

Here are the crucial interactive features and capabilities that RCS provides that go beyond plain text and enhance your brand expertise and reputation, upgrading the text messaging experience for your customers.

  • Rich media: RCS allows businesses to send messages that go beyond plain text and include high-resolution images, videos, audios, carousels, documents, payment links, product cards, QR codes, and much more.

  • Interactive buttons: On-tap action buttons like ‘Buy Now,’ ‘Get Directions,’ ‘Book Appointment,’ ‘Track my order,’ and ‘Request Callback’ simplify the customer journey and experience.

  • In-conversation two-way interaction: With RCS, customers can now easily browse, select, and purchase products, complete forms, navigate directions, and book appointments right from their messaging app, boosting two-way engagement and reducing friction.

  • Secure conversations: Verified and branded sender’s profiles ensure and reassure customers that messages come from legitimate sources, preventing phishing and spoofing risks and ensuring a stress-free customer experience.

  • Real-time updates: Branded text messaging for appointment reminders, real-time transaction alerts, critical notifications, and delivery notifications facilitate the customer journey and reduce missed opportunities, enhancing customer experience.

  • Analytics and read receipts: Unlike traditional SMS marketing, with RCS messaging, you can view messages’ read and delivery receipts, gaining insights into how your brand’s text campaigns perform and making changes accordingly.

These visually appealing and interactive RCS features elevate branded mobile messaging, enabling stronger trust, richer customer experiences, and higher engagement and conversions.

Why Branded Text Messaging Matters For Your Business?

With 74% of customers more likely to engage with a brand through RCS, branded text messaging becomes highly crucial for businesses.

Here are the top benefits of branded text message marketing for your business:

  • Stronger brand presence: With the brand name and logo in the picture, customers no longer receive messages from random short or long codes, increasing peace of mind and a sense of security.

  • Higher engagement with richer media: Rich media, such as visually appealing images and carousels, entice customers to explore your products and make a purchase. This boosts engagement and conversions.

  • Two-way interactions for increased conversions: RCS enables customers to interact with a brand in real-time, whether it’s to complete a transaction, ask a question, place an order, or confirm an appointment. 72% of customers are more likely to purchase from a brand if they’re able to ask questions in real-time.

  • Enhances marketing ROI: A branded business identity allows businesses to achieve a higher ROI for their campaigns, including increased CTRs and open, response, and conversion rates. In fact, customers are 35x more likely to open and read RCS messages than emails.

  • Improvised compliance and security: Verified brand profiles and end-to-end encryption in RCS prevent chances of spoofing attacks, especially critical when phishing attacks rose by 22% in the third quarter of 2024.

  • Seamless customer experience: Customers can intuitively perform actions like placing orders and scheduling appointments without switching apps, improving customer satisfaction at every touch point.

  • Future-proof messaging: RCS is the future, supported by major carriers worldwide and on Android and iOS devices. Investing in RCS-branded messaging ensures your messaging strategy stays ahead of the technology standards and evolving customer expectations.

Branded text messaging isn’t just the future — it’s today’s competitive edge.
Empower your business with verified RCS messages that deliver trust, security, and engagement from the very first interaction. Start your Free Trial or Contact Us to learn more.

How Does Branded Text Messaging Differ from MMS and Verified SMS?

While MMS, or Multimedia Messaging Service, also involves sending images via text, and verified SMS lets you display a branded identity, like branded text messaging, some key distinguishing factors come into play.

While MMS lacks a branded identity, verified SMS by Google differs from branded messaging in terms of reach and implementation.

Features Branded Text Messaging MMS Verified SMS
Brand Identity Business name, logo, and colors. Long and short codes, and not a branded identity. Basic branding elements (name and logo).
Rich Media Images, carousels, catalogs, videos, and audios. Images, short videos, and audio (limited file size and quality). Limited to text and pictures; no interactive elements.
Read and Delivery Receipts Read and deliver receipts with RCS messaging. Only supports basic delivery receipts. Only supports basic delivery receipts.

Use Cases of Branded Text Messaging

Businesses use branded RCS test messaging to transform customer communications. Here’s how businesses use branded text messaging:

  • Product launches and promotional marketing campaigns use rich visuals, like images, carousels, and clickable ‘Buy Now’ buttons.

  • Transactional messages, like order confirmations, payment invoices, payment reminders, etc., use ‘Pay Now’ buttons, downloadable PDFs, or QR codes.

  • Customer support and service features include AI-assisted chat agents, AI-assisted FAQs, and post-feedback surveys using survey forms, as well as quick and suggested replies and polls.

  • Logistics and delivery updates, such as tracking packages and rescheduling deliveries, utilize elements like clickable buttons, maps, and a calendar for rescheduling, among others.

  • Loyalty and membership programs that provide loyal and exclusive customers with loyalty points or rewards, coupons and discounts, and exclusive access codes using features like QR codes and interactive buttons.

Several industries benefit from the use of branded mobile messaging, including retail and e-commerce, healthcare, legal services, banking and finance, travel and hospitality, and more.

Read: 12+ RCS Examples, Industry Use Cases, and Real Business Case Studies

Ready to See Branded RCS in Action?

Try TXTImpact RCS today and experience how it transforms customer engagement across your industry.

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TXTImpact: Leading the Way in Branded RCS Text Messaging

TXTImpact stands out as a leading SMS/MMS + RCS service provider, offering an all-in-one messaging solution for your business’s communications needs.

TXTImpact RCS Page.png

The service, yet to be launched, offers essential branded messaging features you need for efficient communication, including verified business profiles, rich media and interactive elements, powerful analytics to measure the campaign’s impact, real-time two-way communication, enterprise-grade security and compliance, SMS fallback, scalability, and easy integrations.

It caters to several business use cases. Whether you’re running:

  • Mass texting campaigns to send large-scale informational or promotional campaigns to your target audience or customers with verified branding and rich visuals.

  • Appointment reminders to automate branded business confirmations, such as bookings, reminders, or scheduling with interactive buttons inside the chat.

  • SMS polls and surveys to send interactive and in-message surveys and feedback questions, and polls in the chat for a seamless experience and to capture higher-quality responses.

  • Customer service conversations to enable two-way conversations and app-like experiences with chat buttons, quick replies, and media support.

  • Two-Factor Authentication (OTPs) to send secure and verified codes with brand indicators to enhance trust and reduce phishing risks.

  • Logistics and Operations for real-time shipment tracking and return and exchange management with live maps, tracking codes, and interactive buttons.

With TXTImpact, you can now use and upgrade all your messaging campaigns with RCS capabilities using the same intuitive dashboard, APIs, and workflows you already know. This means no huge learning curves or system overhauls.

Features Description Available on TXTImpact
Easy Onboarding Seamless onboarding and account setup with free registration. ✓
Rich Media Support High-resolution images, videos, carousels, and interactive buttons. ✓
Interactive Elements Quick and suggested replies, CTAs, and location sharing. ✓
Read and Delivery Receipts Track real-time read and delivery receipts with CTRs. ✓
OTP Delivery Encrypted OTP message delivery feature to minimize fraud risks. ✓
Migration Supports smooth and hassle-free migration. ✓
SMS Fallback Supports SMS, MMS, and RCS fallback across all plans. ✓
Customer Support 24/7 dedicated human customer support and technical expertise. ✓
Customization Tailored messaging solutions for your industry. ✓
Pricing Transparent pricing plans with no hidden fees. ✓
Security and Compliance 10DLC compliant registration with U.S. laws and regulations. ✓

RCS is now Available on TXTImpact!

Start sending branded, interactive messages with rich media, including images, buttons, carousels, and verified sender branding. Deliver app-like experiences directly inside your customer’s messaging app and track real-time analytics.
Want to enable RCS for your business? Reach out to our Sales team to get started.

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How Can Businesses Send Branded Text Messaging Through TXTImpact RCS?

With TXTImpact, moving to RCS business messaging is hassle-free. Here are the steps involved to transition to our RCS messaging solution:

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  • Register your RCS Agent: We help you register your brand with carriers and Google to help verify your business name, domain, website, and key identifiers to ensure legitimacy. We provide complete RCS Gateway API support to enable seamless integration into your existing workflows.

  • Set up your branding: Upload your business information, including your name, logo, colors, and more, to ensure brand consistency.

  • Integrate TXTImpact with existing systems: Leverage powerful APIs and CRM to connect your branded text messaging campaigns with the existing workflows.

Once your brand is set up and the integration is done, unlock the powerful features of RCS for your campaigns with an intuitive dashboard, enabling you to run your messaging campaigns smoothly. Recipients with RCS-compatible devices will receive RCS messages, while those without will receive regular SMS messages due to our SMS fallback feature.

The Future of Business Messaging

Business mobile messaging is rapidly evolving, with RCS emerging as the successor to SMS. According to the TXTImpact 15-Year Industry Original Study Report in the USA and Canada, businesses that transition from plain-text SMS to AI-enhanced, rich, and interactive branded messaging gain a significant competitive edge and achieve higher customer success rates.

Some of the future trends for RCS-branded messaging include hyper-personalization, AI-powered customer interactions, advanced multimedia and integration capabilities, and omnichannel integration.

Keeping up with these trends and adopting the right branded SMS messaging platform will allow you to optimize and streamline business messaging processes efficiently.

Get Started With TXTImpact Branded RCS Messaging

Branded text messaging is not just the future of customer engagement and communication, but it’s the reality that’s shaping how brands interact with their customers.

Early adopters of this service are already experiencing higher open rates and conversions, and richer customer experiences. If you want to adopt a reliable branded mobile messaging service, TXTImpact is the right choice.

You can easily upgrade your messaging workflows with RCS without disrupting your existing processes and leverage rich media sharing, branded messaging, advanced read receipts, and a compliant-rich RCS messaging service.

In addition, it comes with no hidden charges and seamless onboarding and support, making it ideal for businesses of all sizes.

Contact us to learn more and get started with RCS branded messaging with TXTImpact today!

Also Read: RCS vs WhatsApp: Which is right for your Business?

Frequently Asked Questions

Author

Headshot of Mamta Arun Director Operations Wire2air TXTImpact and. SMS Marketing Expert .jpg

Mamta Arun

Director Operations

Mamta Arun is a seasoned operations leader with 25+ years in B2B SaaS, SMS marketing, and telecommunications. As Director of Operations at Wire2Air TXTImpact, she ensures seamless service delivery, process automation, and compliance with TCPA and GDPR. With deep expertise in enterprise messaging and workflow automation, Mamta helps businesses enhance engagement, streamline communication, and drive scalable growth.

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