TXTImpact Unified Inbox For all Business Messaging

Communicate with customers through the channels your business uses most.

Send standard text messages, share images and files through MMS, create richer RCS experiences, or manage WhatsApp Business conversations, all within the TXTImpact Omnihub Messaging Platform .

Look up contacts and initiate conversations directly from the inbox.

Reach out to an existing contact or start a new customer conversation without moving to another messaging application.

Keep previous customer interactions accessible from the conversation view.

Message history gives your team the context needed to understand previous questions, responses, and follow-ups before replying.

Describe what you need to say, and AI Assist drafts the message for you in your preferred tone, language, and intent for SMS, MMS, RCS, and WhatsApp.

Useful when you're staring at a blank reply box, and the customer is waiting.

Monitor incoming conversations and respond directly from your inbox.

Give your customers a convenient way to communicate with your business while keeping replies centralized for your team.

Speed up repetitive conversations with reusable message templates for SMS, MMS, and RCS. 

Create commonly used responses for customer questions, reminders, follow-ups, and other recurring communication while still allowing your team to personalize messages when needed.

Use the Bulk Composer to send mass texts to multiple recipients at once.

Whether you're sending an announcement, reminder, or other business communication, unified Inbox gives your team a streamlined way to compose messages for multiple contacts.

Go beyond traditional text with RCS messaging. 

Create richer customer experiences with branded RCS Business Messaging, including a live typing indicator and interactive content such as rich cards and carousels where supported.

Add private internal notes to any conversation without exposing them to the customer.

Leave reminders, context, or instructions for other team members to help keep everyone aligned while managing customer conversations.

Get the complete context of every customer interaction from one conversation view.

Review full message history to understand previous conversations, follow-ups, and responses before continuing the conversation.

Keep conversations moving smoothly across your team with flexible conversation management. 

Transfer conversations between agents, claim or assign conversations to team members, and mark conversations as resolved once an issue has been handled.

Find the conversations you need faster with smart message filters. 

Filter your inbox by conversation status, including All, Open, Closed, and other available categories, to keep your messaging queue organized and manageable.