Built on Meta's Official WhatsApp Cloud API
WhatsApp Business Messaging for Businesses in India 🇮🇳
Reach more customers with TXTImpact's secure WhatsApp Business Messaging platform. Manage customer conversations, notifications, broadcasts, workflow automation, and team messaging all from one platform.
WhatsApp-to-Email — for shared inboxes
Works like a text-to-email service, but for WhatsApp: customer messages land in a shared team inbox, so support and sales teams keep working from email instead of learning a new dashboard.
Customer messages you on WhatsApp
A query, order update request, or support ticket comes in on your verified WhatsApp Business number.
Your team sees it as an email & replies from there
No new login. No new tool. The reply is delivered back to the customer on WhatsApp, formatted and on time.
Email-to-WhatsApp — for alarm & monitoring notifications
If a system can send an email alert, TXTImpact can turn that same alert into a WhatsApp message — no changes to the source system required. Useful anywhere alarm notifications are currently emailed and the on-call recipient needs it on WhatsApp instead:
Your system sends its usual email alert
BAS, SCADA, legacy systems, IoT devices, and industrial automation platforms all raise alarms by email today — that doesn't need to change.
The on-call recipient gets it on WhatsApp
The same alert reaches the right person as a WhatsApp message, so critical alarms aren't missed sitting in an inbox.
Ideal For:
Post-delivery and post-appointment satisfaction surveys
Customer support and help desk feedback
Education admissions and student feedback
Employee engagement and HR pulse surveys
Market research and consumer studies
Event registrations and RSVP confirmations
Government, civic, and public opinion polling
Internal business surveys and operational feedback
Integrate WhatsApp API With Your Existing Infrastructure
Connect WhatsApp to your existing tools without friction. TXTImpact makes it easy to integrate via API with Salesforce, HubSpot, Zendesk, Zapier, Mailchimp, and many other platforms you already use.
HubSpot
Send personalized messages, lead follow-ups, appointment reminders, and promotional offers to customers on WhatsApp.
Zendesk
Manage 1:1 support conversations with your customers directly inside your helpdesk.
Mailchimp
Sync WhatsApp with your email marketing campaigns to deliver alerts, follow-ups, and promotions.
Salesforce & Zapier
Connect WhatsApp to your CRM and thousands of other apps via REST API and webhooks.
Ready for WhatsApp Usernames & BSUID
Meta is letting WhatsApp users hide their phone number behind a username — similar to Instagram or Telegram. When that happens, instead of a phone number, your business receives a different identifier called a BSUID (Business-Scoped User ID).
Customers can message you by username
A user who's adopted a WhatsApp username can still start a conversation with you — just without sharing their
phone number.
TXTImpact maps the BSUID for you
Your team keeps replying and running workflows normally — TXTImpact handles the BSUID behind the scenes so conversations, CRM sync, and Email routing keep working.