T-Mobile email to text Discontinued: Switch to Tmomail.net Alternative | TXTImpact

T-Mobile began experiencing DNS resolution issues around November 2024, with several users reporting that tmomail.net no longer resolves or that the domain no longer has an IP address.

Meaning, the DNS entries to tmomail.net were taken down or became non-functional, restricting emails sent to the server from routing through the gateway. Despite multiple tests with different DNS providers, including Google, Cloudflare, and Comcast, the DNS failure issue persisted.

This was a clear indication of service failure, leading T-Mobile to ultimately shut down email-to-text, affecting thousands of businesses that relied on it.

T-Mobile is heavily investing in Verified Business Calling (VBC) or ‘Branded Calling,’ which is another move towards monetizing their business messaging services. Branding calling allows businesses to add their brand name, logo, and brand colors, similar to Rich Communication Services (RCS).
Since T-Mobile’s email-to-text service was free, it didn’t fit their VBC model or strategy, so they ultimately phased out the feature.

Considering the ongoing compliance and monitoring obligations and the increasing fraud and spam risks, T-Mobile now requires all business and non-consumer messages to be approved by aggregators with associated fees.

This was necessary because the simplicity of open email gateways and the lack of sender verification often enabled fraudulent messages and spam, risking customer data and hampering the experience.

With no such security measures included in email-to-text, T-Mobile had to shut it down to move towards a secure and verified business messaging service.

1. Sign up with TXTImpact
To sign up and create an account with TXTImpact, visit our website, txtimpact.com, and register for a trial business texting account.
Once you log in successfully and choose the best-suited plan for your business, configure email settings and verification, and set up your contact and subscriber lists for your messaging campaigns by either uploading a file full of contact numbers or adding numbers manually.

2. Configure your messaging number
Depending on your business requirements, the next step is to configure the messaging number. For instance, if you’re looking for large-scale transactional and promotional messaging, go for short codes.

On the other hand, if you need a number for standard messaging, choose 10DLC; for customer support or nationwide communications, go with toll-free numbers.

TXTImpact supports all these types of texting number options to streamline and facilitate number configuration depending on your specific business needs.

3. Implement TXTImpact’s Email-to-SMS
Once you have the email settings configured, you can draft and format crisp email messages and send them to a recipient’s phone number via TXTImpact’s domain, which is [email protected].

Note: Replace the “phonenumber” with your recipient's phone number

TXTImpact allows you to add your business name and authorized email address to the email settings and compose crisp email messages that you can easily manage from your email inbox. Additionally, you can also configure templates and automated triggers from recurring email notifications.

4. Conduct A/B tests before going live
Before fully launching your email-to-SMS campaign with TXTImpact, run A/B tests and send internal samples to test whether the campaign works as expected.

Review delivery, formatting, email reply functionality, and other conditions to ensure reliability, seamless conversation flow, and that the messages are delivered to the right recipients.

5. Conduct user training and update documentation
To ensure smooth adoption and onboarding of TXTImpact’s email-to-text service, provide comprehensive training, KT, and internal documentation to help your team become familiar with the new setup, dashboard, and workflow.

Proper guidance and training will also help your team to efficiently use and manage reports and automation tools, enabling seamless integration and onboarding.