Collecting feedback is crucial for businesses to improve products, customer satisfaction, and employee engagement. In today’s digital world, online survey tools make it easy to gather valuable insights quickly and efficiently. Some platforms even integrate with SMS to expand their reach.
Here’s our list of the Top 10 Online Survey Tools for 2025, helping businesses streamline feedback collection across multiple channels.
SurveyMonkey - SurveyMonkey is a powerful survey tool offering a wide range of question types, advanced analytics, and easy sharing options. It supports SMS survey distribution through integrations, making it ideal for mobile engagement.
Google Forms - Google Forms is a free, user-friendly survey tool that’s great for basic surveys. While it doesn’t offer native SMS sending, survey links can easily be distributed via SMS using external platforms to increase response rates.
Typeform - Typeform creates interactive, conversational surveys that improve user experience. Although it lacks built-in SMS survey functionality, businesses often pair Typeform with SMS marketing platforms to reach mobile users effectively.
Qualtrics - Trusted by enterprises worldwide, Qualtrics offers deep analytics and SMS survey delivery options, enabling companies to gather real-time feedback through multiple communication channels, including text messaging.
Zoho Survey - Zoho Survey integrates with the larger Zoho ecosystem, providing customizable surveys and SMS invitations. It’s a solid choice for businesses seeking multichannel survey distribution and detailed reporting.
Jotform - Jotform offers a flexible drag-and-drop survey builder with hundreds of templates. Although it doesn’t directly support SMS surveys, businesses can distribute their forms through SMS campaigns using third-party services.
Alchemer (formerly SurveyGizmo) - Alchemer provides highly customizable surveys along with SMS survey delivery, making it ideal for businesses that want deeper personalization and real-time mobile engagement.
SurveySparrow - SurveySparrow’s conversational surveys boost response rates by making surveys feel like a chat. It also supports SMS-based survey distribution, helping businesses tap into the immediacy of mobile communication.
Formstack - Formstack simplifies complex workflows with smart forms and surveys. While it doesn’t have native SMS sending, Formstack forms can be shared through SMS using external services for broader outreach.
QuestionPron - QuestionPro offers advanced survey features, including offline surveys, polling, and SMS survey distribution capabilities. It’s a strong choice for companies seeking to capture feedback anytime, anywhere.
While online surveys are valuable, SMS surveys provide greater flexibility, accessibility, and a higher ROI. Mobile devices are always within reach, and text messages have a 98% open rate, significantly outperforming email surveys.
SMS surveys allow businesses to:
If you want to maximize your survey response rates and tap into the power of mobile, SMS surveys are the way to go.
Engage your audience instantly with TXTImpact’s SMS Survey Tool, an efficient, mobile-friendly solution for collecting real-time feedback. With higher open rates and faster response times than traditional methods, SMS surveys help you make smarter decisions, faster.
When it comes to SMS surveys, TXTImpact stands out as a leading and best SMS survey platform.
TXTImpact’s SMS survey tool enables businesses to:
Whether you want to conduct customer satisfaction surveys, Product Feedback Polls, or employee engagement surveys, TXTImpact’s SMS survey platform offers everything you need for fast, effective, and high-ROI feedback collection.
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