In today’s competitive business environment, customer satisfaction is a critical factor for success. A satisfied customer is more likely to become a loyal customer, provide positive word-of-mouth referrals, and contribute to a company's growth and profitability. One effective way to gauge and enhance customer satisfaction is through the use of text surveys. These surveys offer a convenient and efficient means of gathering valuable feedback, enabling businesses to make informed decisions and improvements. This article explores strategies to increase customer satisfaction using text surveys and offers practical tips for implementation, with a focus on the services provided by TXTImpact.