A2P 10DLC SMS Best Practices
TXTImpact is committed to providing as much information about how the telcos are managing and enforcing A2P 10DLC as possible.
- Ensure that at least your first SMS message contains clear OPT-OUT instructions
- Insurance, financial services, recruiting, and other use cases (listed below) have a bad reputation and get the most negative attention from the telcos. If your use cases fall into these categories it is vital that you can demonstrate within your messages attempts to comply. The OPT-OUT instructions are the most important indicator.
The following information and best practices should help prevent message blocking.
But please note, this may require you to make (possibly significant) changes to your standard messages or adopt approaches that you find are potentially less effective at engaging your target audience.
Before we move on it is important to note that SMS numbers may still be blocked even if registered to a campaign.