ZENDESK TEXT MESSAGING INTEGRATION

Integrate the TXTImpact SMS app into Zendesk Support. Receive and respond to tickets via Text and MMS Message. Send customer satisfaction Survey via Text Message directly from Zendesk once ticket is solved. Text Message feature would enable customers to open ticket via SMS and allow agents to respond to them via SMS.

Integration Features
  • Allow customers to open support ticket via SMS
  • Agent replies automatically send update the ticket and send response to customer via SMS
  • Create multiple campaign for multiple support numbers and link to individual departments or agents
  • Support Picture Messages (MMS), Emojies, and Attachments for all new and updated Tickets
Step-by-step instructions: How to Enable Zendesk Tickets Integration?
  • Login to the Dashboard with your TXTImpact credentials
  • Click on Manage Campaigns -> Add New campaign
  • Click on Text-2-Zendesk icon
  • Select a short code And a Keyword or your dedicated 10 digit texting number
  • Enter Zendesk Domain, Login Email address and Zendesk API key
    You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.
  • Click on Save
  • Once you save the campaign it will create one External Target and Two Triggers, which can change as per your requirements
Step-by-step instructions: How to Enable SMS Survey with Zendesk?
  • Create Survey campaign
  • Setup your questions and response options
  • Click On “Enable Zendesk”
  • Enter Zendesk Domain, Login Email address and Zendesk API key
    You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.
  • Once you save the campaign it will create one External Target.
  • Create the automation/Trigger steps to send our surveys based on ticket status or specific segment of users
  • Track all responses online or receive them as an email
Get Started For Free

No Credit Card · No Obligation · No Setup Fees

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TXTImpact SMS Marketing and Mass text messaging

TXTImpact