Customer Satisfaction, One Text at a Time with TXTImpact and Zendesk!
Integrate the TXTImpact SMS app into Zendesk Support. Receive and respond to tickets via text and MMS message. Send customer satisfaction surveys via text message directly from Zendesk once the ticket is solved. Text message features would enable customers to open a ticket via SMS and allow agents to respond to them via SMS.
Allow customers to open support tickets via SMS.
Create multiple campaigns for support numbers and link to individual departments or agents.
Your agent can reply automatically to send updates about tickets and send responses to customer via SMS.
Support Picture Messages (MMS), emojis, and attachments for all new and updated Tickets
In Seven Easy Steps
Elevate Your Marketing: Leverage External Integrations for Next-Level Text Marketing Success!
Connect your new-found text channels to all of your other zaps for streamlined integration. Above are only a few examples of what is possible.
Pair Salesforce with TXTImpact for an upgraded way to deliver the best customer relationship management possible.
Simplify contact management by automatically syncing your contact lists using Constant Contact
Automatically sync the information you capture with MailChimp, it happens in real time and requires no intervention by you. Just set it and let the data flow.
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