Do you offer free plan?
No, we don’t offer free plan. We don’t sell your contacts, neither we send any promotional messages to your contacts. There is nothing free, If it’s free, you’re probably the product.
What is the keyword?
Keywords allow your customers to cast their vote or request a text survey. A Keyword is a short word identifies your campaigns. For example: ‘Text DANCE to 27126 to cast a vote for your favorite dancer or Text CUSSurvey to take a short survey.
What is a Text Credit?
Text message of 160 character for GSM characters and 70 characters for non-GSM characters (Unicode) is one text credit for the USA & Canada. For international coverage and credits, see International SMS
How many Text Credits do I need for a polling campaign?
Polling campaign is consists of a single question with either multiple choice or open-ended response. Every time our system send out a text message of 160 characters or 70 characters in case of a text message contains Non-GSM characters, from your campaign, it considers a one text credit. If you have an audience of 500 people and if everyone is going to cast a vote, you need at least 500 text credits assuming the vote confirmation message is under 160 characters.
How many Text Credits do I need for a Text Survey campaign?
Survey Texting campaign can consists of multiple questions with either multiple choice or open-ended response with a welcome message and a completion confirmation message. Based on the length of your questions plus multiple choices, it may need two credits for one question delivered. If you have a survey with three multiple-choice questions and 500 recipients, you may need at least 4000 text credits plan. You must plan ahead of your event and also if this is an ongoing campaign, speak to sales team for a long term discounted plan
What happens once I used up all Text Credits?
To monitor your text credits usage, you can configure low text credits threshold email alert
. Anytime your text credits fall below the threshold, you’ll be notified. At that point, you can either Add additional credits to be used for that month or upgrade your account to next level.