Text Message Surveys

Gather Feedback on the go

Text Survey or SMS Survey is a module of TXTImpact’s SMS marketing software that allows brands, agencies, small businesses, and mobile advertisers to obtain immediate feedback on a certain event or action from customers.

Text message surveys allow businesses to send a series of questions to customers or employees via text message to request their feedback. Unlike, an online survey which requires a smartphone, an SMS survey can be taken on any text-enabled phone. You can Run Pulse or NPS survey using text messaging.

You can do a lot with the SMS Text Survey module, e.g. users demographics & data capture, registration, meeting reservation questionnaire, customer satisfaction, market research, and much more.

Getting Started With Text Survey

Step 1. Create

Create a text survey campaign; add multiple-choice or open-ended questions.

Step 2. Share/Send

Share your Keyword on various social media platforms and general advertising places. Send surveys to existing mobile lists.

Step 3. Analyze

Export responses to spreadsheets for analysis.

The Text Message Survey software allows you to create an interactive survey that is conducted on mobile phones using text message only.

It enables your customers to provide feedback and opinions on the go using their mobile phones.

An advantage of this software is that no additional administration is needed to register the response. You can encourage your target audience to participate in the survey by sponsoring prizes.

Apart from receiving valuable responses, you’re also building a database of mobile phone numbers which can be used for future mobile marketing campaigns or surveys.

Key Features

Quick Collection

Fast collection of information for immediate processing

Global Reach

Ability to reach respondents anytime, anywhere. More reliable than a phone call and checked more often than e-mails.

Fast Reaction

Fast and proactive reaction to deviations with limits and alarms.

Advanced Survey Logic

Applying logic to your survey, lets you define how the respondents move through your survey.

Customer initiated or send the survey

Either customer can initiate a survey by texting a keyword to the text number or you can send the survey to existing customers.

API enabled

Send survey directly from your application or pull survey reports via REST APIs

All Features

  • Multiple questions
  • Multiple choice or open-ended response
  • Subscription list management (collect mobile numbers for future campaigns)
  • Works with a local number, shared or dedicated shortcodes
  • Send Text Survey Invitations to the participants
  • Direct input: Participants can text a keyword to text number to take the survey
  • Powerful Reporting Tools: View your results as they are collected in real-time
  • Advance Graphed Results/Charts
  • Individual Responses
  • Data Import/Export: Download your results
  • Email notifications
  • WebHooks to post data to your web server
  • Advanced Survey Logic, lets you define how the respondents move through your survey.
  • Support for text longer than 160 characters

Implementing a SMS Text Survey

The survey can have several questions and each text message contains one question.

It’s the easiest and fastest way to find out what your customers are thinking because these surveys can be created in minutes.

So How Exactly Does It Work?

Your customer or users participate in the survey by sending a text message to a specified shortcode or you can send a text message to invite them to answer a series of multiple-choice or free text questions.

And What About The Results?

The results are updated in real-time and are available online for review. It provides a reliable, cost-effective, and efficient means of soliciting relevant and useful information from the populace. The information collected can be used in decision making.

How To Set Up A Text Survey Campaign

Zendesk Integration: Step by Step

Step 1:

  • Create Survey campaign

Step 2:

  • Setup your questions and response options

Step 3:

  • Click On “Enable Zendesk”

Step 4:

  • Enter Zendesk Domain, Login Email address and Zendesk API key
    (You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.)

Step 5:

  • Once you save the campaign it will create one External Target.

Step 6:

  • Create the automation/Trigger steps to send our surveys based on ticket status or specific segment of users

Ready to get started?

Contact us or sign up for a free trial now.