Text Message Survey or SMS Survey, is a module of TXTImpact’s SMS marketing software; that allows brands, agencies, small businesses, and mobile advertisers to obtain immediate feedback on a certain event or action from customers on the go. Run Pulse or NPS survey using Text Messaging. You can do a lot with SMS Survey module, e.g. users demographics & data capture, registration, meeting reservation questionnaire and much more.

Get started with SMS And Text Message Survey


Text Message Survey software allows you to create an interactive survey; conducted on mobile phones using text message only. It enables your customers to provide feedback and opinions on the go using their mobile phones. An advantage of Text-to-Survey software is that no additional administration is needed to register the response. You can encourage your target audience to participate in the survey by sponsoring prizes.

Apart from receiving valuable responses, you’re also building a database of mobile phone numbers which can be used for future mobile marketing campaigns or surveys.

Text Message Survey (Mobile Survey) benefits

  • Fast collection of information
  • Ability to reach respondents anytime, anywhere
  • Results can be used immediately
  • Fast and proactive reaction to deviations with limits and alarms
text survey user respond with option

text survey completion confirmation

text survey customer next question sent to user

text survey sent to phone


Or TRY a Direct Entry Survey!

“Please rate your experience on the scale of 1-5. TEXT (1 to 5) To 908-521-4747

*The direct entry survey can be used on spot questions, on billboards or signs at the stores.

Text Message Survey is Great For

  • Real-time voting
  • Audience response
  • Customer satisfaction surveys
  • Trend (Pulse Survey) Analysis (consumer markets, employee feedback)
  • Market research

Text Message Survey Key Features

  • Multiple questions
  • Multiple choice or Free Text Question Type
  • Subscription list management (collect mobile numbers for future campaigns)
  • Works with shared or dedicated shortcodes
  • Send Text Survey Invitations to the participants
  • Direct input: Participants can text a keyword to short code to take the survey
  • Powerful Reporting Tools: View your results as they are collected in real-time

  • Advance Flash Graphed Results/Charts
  • Individual Responses
  • Data Import/Export: Download your results
  • Email Reports
  • Web Hooks to post data to your web server
  • No Data Expiration
  • Online Support

Implementing a Text Message or Mobile Survey campaign

The survey can have several questions and each text message contains one question.
It’s the easiest and fastest way to find out what your customers are thinking. The SMS Survey can be created in minutes. Your customer or users participate in the survey by sending a text message to a specified short code or you can send a text message to invite them to answer a series of multiple-choice or free text questions.

The results are updated in the real-time and are available online for review. It provides a reliable, cost-effective and efficient means of soliciting relevant and useful information from the populace. The information collected can be used in decision making.

Potential areas of implementation

  • Customer satisfaction Survey
  • Employee Exit survey
  • Political Campaigns
  • Market Research
  • Pharmaceutical Marketing
  • Product Launches
  • Ethnic Campaigns

How to Setup Text Messaging Survey campaign

Steps to setup SMS Survey Trigger From Zendesk

    • Create Survey campaign
    • Setup your questions and response options
    • Click On “Enable Zendesk”
    • Enter Zendesk Domain, Login Email address and Zendesk API key

      You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.

    • Once you save the campaign it will create one External Target.
    • Create the automation/Trigger steps to send our surveys based on ticket status or specific segment of users

Track all responses online or receive them as an email

No Credit Card · No Obligation · No Setup Fees

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TXTImpact SMS Marketing and Mass text messaging


COVID-19 Response: We are offering low cost mass texting service for small and mid size businesses. 50,000 free credits for Schools, Colleges, and government offices. Offer is only for new clients. Learn More