MMS Picture Messaging for Insurance Agents and Claims Adjusters

MMS Picture Messaging for Insurance Agents and Claims Adjusters

Picture Messaging Service (MMS) is now the standard way to send text messages that include a variety of different media formats using smart phones or even a featured phones with camera can send picture messages.

With picture messaging, the insurance companies and claims adjusters can improve their customer engagement and customer support; two extremely vital elements that are instrumental to the success of any company. Picture Messaging allows customers to immediately provide insurance agents or claims adjuster with photographic imagery in the case of an accident or a documents or pictures to underwrite a new policy.
This means at the very moment of an accident, the customer can forward photos via MMS messaging that can be used for the settlement of the claim as well as evidence in any legal proceedings. If the insurance company provides on-site settlements, images of the accident and the damage can be forwarded to the claims adjuster within a matter of seconds.

This type of technology has the potential to expedite the entire claims process, as picture messaging allows images to be transmitted and transferred in seconds rather than days. But now question is how the agent or claim adjuster would get these pictures?

Do they have to have a smart phone or they have to use their personal phones. Not any more with TXTImpact MMS to email service.

With TXTImpact, picture message to Email service, you can now receive messages from users and have it forwarded to your company email address.

Click here to read more; MMS messaging even allows video messaging, so if there is any video footage of the accident, it can be forwarded to the necessary party as well.

There was a recent news report on a major news network concerning the use of a smart phone to record photos of an incident that proved invaluable in the final disposition of an insurance claim. MMS is not only beneficial at the time of an accident, but it has the potential to improve customer engagement, by providing a comfortable environment to share information with the customer. For instance, a customer can send a digital photo of a vehicle that they want added to their insurance policy without having to take the vehicle into the agent to be photographed. The key is to create a more enjoyable customer experience. Most customers have smart phones, which means that they can take advantage of a policy that allows them to use their device to share necessary information, rather than requiring them to take action in a way that creates a level of discomfort or inconvenience. Picture messaging will also create a more fluent process for the agents, adjusters and settlement department. Picture messaging service creates an environment that makes the entire insurance process run smoother for everyone involved.