16. December 2011 10:25
Fiserv, Inc., a leading global provider of financial services technology solutions, announced today the results of a survey of the mobile banking and payment plans of top-tier financial institutions. The in-depth survey, conducted by Forrester Consulting on behalf of Fiserv in September 2011, evaluated the plans of 10 banks and credit unions that in total hold more than one-third of all U.S. deposit accounts. The results revealed that these financial institutions are moving beyond the basics to deliver increasingly sophisticated mobile capabilities. Transactional services such as remote deposit capture and mobile person-to-person payments will account for the bulk of mobile investment in 2012. However, despite a nearly unanimous commitment to expand overall mobile functionality, institutions remain split on plans to support mobile point-of-sale payments.
"After several years of technology-driven expectations, mobile banking is finally seeing sustained traction in the U.S., and banks have rolled out support broad enough to enable consumers with nearly any mobile device to access basic banking functionality," writes co-author Brad Strothkamp, VP, principal analyst, eBusiness and Channel Strategy, Forrester Research, Inc. in the May 2011 independent report, The State of US Mobile Banking: 2011. "As consumers gain confidence with the channel, their needs are shifting from simple functionality like account balances and ATM locators to transactions like bill payment and account transfers."
2. December 2011 09:07
A new mobile phone service enabling UK customers to text for their credit card information has been launched by MBNA.
By using the new Mobile Banking Text service, customers can use their mobile phone to get credit card account information, including balance, payments and transactions, within seconds by simply texting to a dedicated mobile short-code number.
Ian Craig, Sales, Service and Operations executive for Bank of America Europe Card Services, which operates the MBNA brand, said: "Our customers' needs and expectations are changing -- they want greater control and choice in managing their finances, and they want to do so in a way that fits their lifestyles.
"Newer technology, including mobile phone functionality, SMS, the Internet and voice recognition systems are transforming the way our customers expect us to interact with them. The Mobile Banking Text service is one of a number of exciting new improvements we will be making to our services.
"With this service, we are able to provide our customers with another way to bank that is simple, straightforward and puts their credit card information at their fingertips whenever they need it."
The Mobile Banking Text service is available across the full range of credit cards managed by MBNA, which includes more than five million customers.
To use the service, customers with mobile phone numbers registered to their accounts can simply send Bal, Trans or Bill to 83838 for the latest information on their accounts.
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